By Rod Jones, CX industry specialist
Customer engagement news, advice and articles
Your go to space for the industry's latest news.
By Steve Morrell, Managing Director at ContactBabel Ltd.
By Brian Manusama, Executive Partner at Actionary
By Michelle Beeson, Senior Analyst at Forrester
Almost overnight, Artificial Intelligence (AI) grabbed the attention of organisations and...
By Fiona Passantino, Founder of Executive Storylines AI is one of the world’s fastest growing...
By Colin Shaw, Founder of Beyond Philosophy and Host of ‘The Intuitive Customer Podcast’
By Sandra Haworth, Marketing Director at Cirrus
2023 presented organisations with a wide array of challenges and opportunities. Now, at the...
Our first event of 2024, the Future of Customer Contact Conference, took place on the 8th of...
An interview with the founder of Rod Jones Contact Centre Consulting
Customer expectations are evolving at a faster rate than ever before. Knowing this and...
An interview with the CEO and Founder of Customer Experience Consultancy Ltd.
An interview with Amanda Whiteside, Head of GTM Revenue Enablement at Freshworks
An interview with the CEO of the CCMA (Call Centre Management Association)
An interview with the CEO of The Institute of Customer Service
In our recent Engage Talks studio broadcast, industry experts Stuart Dorman and James Cockbill...
An interview with the winners of the Best Use of Customer Insight award
An interview with the winner of the Best Customer Contact Transformation award
2023 was a year of transformation. Organisations and consumers alike grappled with the consequences...
An interview with the winner of two categories in the 2023 Engage Awards
An interview with the winner of the Best Use of Voice of the Customer award
An interview with the author of CustomHER Experience
By Oliwia Berdak, VP research director, Forrester
By Blackhawk Network (BHN)
Engage Business Media worked in partnership with Ipsos to deliver a unique cross-industry study,...
“I’m looking to network, but mostly I’m looking to learn.”
With 2023 soon coming to an end, we are reflecting on the conferences we held, the ideas presented...
Find out how the 2023 winners impressed our judges this year.
A pre-event interview with the CEO of The Institute of Customer Service
A pre-event interview with the Customer Experience Manager of Ella’s Kitchen
A pre-event interview with BNP Paribas Real Estate's Head of Experience
By Simon Kriss, Chief Innovation Officer for the CX Innovation Institute, author of “The AI...
By Charlie Adams, Head of Customer Excellence at Castles Technology
Celebrity headliners, CX experts, and industry-leading brands will explore human-centricity’s role...
By Rod Jones, CX Industry Specialist
By Steven van Belleghem, keynote speaker and author
By Simon Kriss, Chief Innovation Officer for the CX Innovation Institute
An interview with Kramp’s Customer-Centric Culture Manager
By Rod Jones, CX industry specialist
To mark National Customer Service Week this year (October 2-6), we are looking back at the work we...
By Colin Shaw, Founder and CEO of Beyond Philosophy LLC
By Charlie Adams, Head of Customer Excellence at Castles Technology
The 13th edition of Europe’s largest customer engagement event, the Customer Engagement Summit, is...
We are delighted to announce the finalists of our 2023 Engage Awards – the UK’s only Awards...
By Ian Gibbs, Director of Insight at The Data & Marketing Association (DMA UK)
Our mantra for over a decade since 2010 has been that organisations need to be where their...
An interview with CX enthusiast and keynote speaker, Steven van Belleghem
By Simon Kriss, Chief Innovation Officer for the CX Innovation Institute
By Simon Kriss, Author of The AI Empowered Customer Experience
By Zsuzsa Kecsmar, Co-founder and Chief Strategy Officer of enterprise loyalty technology provider,...
Judging will commence on August 28th
More and more brands are offering unique experiences for their customers. As a result, customer...
An interview with the Founder and CEO of Solutioneers
To help marketers better understand their customers’ preferences using data insights, Director of...
By Angel Maldonado, CEO of Empathy.co
By Rod Jones, CX industry specialist
We are delighted to announce that the Engage Awards entry deadline has been extended to August 14th...
An interview with OneWeb’s Chief of Staff & Head of PMO
By Gerry Brown, Chief Customer Rescue Officer, Customer Lifeguard
An interview with the Head of Worldwide Customer Optimisation and Enablement at Amazon Web Services
By Stephen Yap, Research Director, CCMA UK
By Taavi Kotka, CEO and Founder of Koos
Did you know that the American rock band Van Halen had a 'no brown M&Ms' clause in their concert...
An interview with Virgin Media O2’s Director of Sales, Retention & Retail Stores
In November 2022, we awarded 10 organisations for their outstanding and exemplary achievements in...
A post-event interview with NatWest’s Integration and Partnerships Lead (Youth and Families)
Earlier this year, we held our annual Customer Engagement Transformation Conference, where 40...
A post-event interview with the Head of Service at MANUAL
Last week, we held our annual Customer Engagement Transformation Conference, welcoming over 500 CX...
By Sergio Martin, Global Customer Support Manager (Resolutions) at IKEA
By Taavi Kotka, CEO and Founder of Koos
The 2023 Customer Engagement Transformation Conference took place on the 14th of June – and it was...
By Gerry Brown, Chief Customer Rescue Officer, Customer Lifeguard
By Dave D’Arcy, Founder of Laughing Leadership
By Karl Lillrud, a renowned expert in the field of Artificial Intelligence
A pre-event interview with the Go-Ahead Group’s Customer and Commercial Director
A pre-event interview with Beauty Pie’s Senior Member Happiness Manager
A pre-event interview with Utilita’s Chief Customer Contact Officer
A pre-event interview with Jaguar Land Rover’s Client Care Director (UK)
A pre-event interview with Sky’s Head of Digital: CX & Tech Futures
A pre-event interview with a much-anticipated speaker
In less than two weeks, you will have the chance to hear from representatives of world-renowned...
The Engage Customer office is buzzing with excitement now that there are only two weeks to go until...
Mike Owen with Tom Jones following an on-air interview on his ‘Boy From Nowhere’ release in 1987
A few weeks ago, we launched our Meet the Judge campaign to introduce the industry experts who will...
Today, organisations are faced with multiple challenges when trying to navigate the current CX...
By Mike Kiersey, Head of the EMEA Technology Organisation, Boomi
Download to watch on-demand or register now to secure your spot
In just over a month, Engage Customer will hold its 2023 Customer Engagement Transformation...
On June 14th, Engage Customer is holding the 2023 Customer Engagement Transformation Conference. At...
Earlier this year, we held our 2023 Future of Customer Contact Conference, where attendees had the...
In January, we announced that the 2023 Engage Awards were officially open for entries. Since then,...
This February, we had the pleasure of hearing from Michelle Ansell at our Future of Customer...
This week we had the pleasure of chatting with Ekaterina Mamonova, Global Marketing and Customer...
The eye of a needle is a term used by Jesus as recorded in the synoptic gospels: “I tell you the...
To say that the past few years have been difficult for both organisations and individuals would be...
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