Peak seasons can be challenging for customer service teams. Support volumes are through the roof, customer expectations are sky high, and your agents struggle to keep pace. This makes it difficult to maintain service quality during this critical business period. With the Christmas rush and the change of seasons approaching, this webinar will share practical tips on how to plan for peak seasons and how to use the right blend of personal service and technology to deliver great customer experiences.

Join Freshworks for an interactive webinar, where we explore how to offer stellar customer service during the busiest months of the calendar. Learn how to boost your team’s productivity, elevate the quality of support offered, and handle busy seasons while staying on budget. We’ll also show you how the customer support team at Woolacombe Bay Holiday Parks has cut down resolution times by 69%.

3 reasons you should attend:

• Practical tips to plan for the upcoming seasonal rush: Best practices to plan for peak seasons and handle increased customer enquiries
• Delight customers with stellar customer service: Discover techniques to manage customer expectations and deliver outstanding service during busy periods.
•  AI in Action: See how Freddy AI can streamline ticketing and improve response times