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Unleash Your Agent's Potential: Boost Productivity and Customer Satisfaction

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Happy agents lead to happy customers and in turn, this can elevate the role of customer support from a service team to a proactive sales team. But, what if your agents are overwhelmed and struggling to keep up? Discover how to transform your customer service organisation into a high-performing team. Learn practical tips that you can implement quickly to ensure that your customer service team is a revenue generator.

In this webinar, Freshworks share how leading companies are:

  • Boosting agent productivity by up to 34% through AI-driven automation
  • Recovering $500K+ annually by optimising agent time productivity and efficiency
  • Elevating customer satisfaction by empowering agents to deliver exceptional experiences
Listen in to learn how:
  • A unified agent workspace for improved efficiency
  • AI boosts agent productivity
  • Agent roles can be transformed to focus on additional activities like sales and customer success

Matt Bramley2

Matt Bramley

Freshworks Senior Solutions Engineer

An experienced CX professional and keen adventure enthusiast

Ramy Syriani

Ramy Syriani

Freshworks Enterprise Business Development Manager UKI

Ramy is a key player in generating the most new opportunities, significantly boosting revenue and conducting cold & warm outreach to prospects via phone, email, social media. Ramy has experience in engaging C-Level stakeholders with compelling value discussions and conducting thorough market research and analytics to identify and prioritise high-potential clients.

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