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Simple, Impactful Strategies for Every Employee: Creating Remarkable Customer Experiences with Dan Gingiss



In this latest episode of “The Voice of Customer Experience we talk to Dan Gingiss a renowned customer experience keynote speaker and author and the founder of The Experience Maker. 

Dan tells us how a remarkable customer experience is a company’s biggest competitive advantage, but that two-thirds of consumers can’t remember when they had a good experience.

He goes on to share the value of building customer centricity within the organisation that can involve a series of simple, inexpensive, easy-to-execute changes that drive positive results. 

Dan explains that every employee is in the customer experience business no matter what their title or job description, and that they all have an opportunity to positively impact the customer’s experience.
Dan Gingiss

Dan Gingiss

The Experience Maker Chief Experience Officer
Dan Gingiss is an expert in developing customer experience. He believes companies are no longer competing in terms of price or products, but the way forward to making a business stand out from its competitors is the unique customer experience they offer their customers. This became very apparent to him when he worked as Head of Digital Customer Experience and Social Media at Discover Financial Services. Dan has a wealth of experience having 20+ years in marketing and customer experience. He has authored 2 books, runs a podcast and established his own company in 2019.
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Officer
Gerry Brown, aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service operations and customer experience strategy. Gerry has provided organizational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA. These include National Express, Nutricia, The Royal Albert Hall, Endsleigh Insurance, O2, Screwfix, Sage, Sky, Bell Canada and TELUS. He is a frequent speaker, chairperson, panellist and facilitator at conferences, webinars, company events and other business gatherings, where his many years of business and customer service experience provide stimulating, thought-provoking engagement and audience participation. He is also a published author and his new book When a Customer Wins, Nobody Loses is available on Amazon to help business leaders to create winning and memorable customer experiences.

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