Adrian Swinscoe
Independent Customer Experience Advisor, Speaker and Workshop Leader
A little about me.....I'm a huge fan of organisations that do great things for their customers, and I've been helping many to achieve their own level of greatness for over 25 years now via consulting, writing, speaking, workshops and advisory work in the areas of strategy, customer service/experience, customer insight, marketing and business development.
My driving passion is helping create, develop and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that.
When people ask me to describe the work that I do, I say that my work splits into two distinct ‘buckets’:
The first involves working directly with organisations to help them understand, solve and navigate their specific service/experience/engagement issues. This can take many forms, from delivering briefing sessions, keynotes, workshops and masterclasses to acting as an advisor on an ongoing strategy, improvement or transformation project.
The second involves working with agencies, BPOs, consultancies and technology firms to help them add value to their clients and/or partners. Again, this can take many forms, from delivering keynotes, workshops and webinars to conducting research and writing whitepapers, blogs etc and all the way through to acting as an advisor on issues such as their messaging and go-to-market (GTM) strategy, particularly in the case of fast expanding SaaS businesses.
In addition to all of that, I’m also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant and Chair.
My driving passion is helping create, develop and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that.
When people ask me to describe the work that I do, I say that my work splits into two distinct ‘buckets’:
The first involves working directly with organisations to help them understand, solve and navigate their specific service/experience/engagement issues. This can take many forms, from delivering briefing sessions, keynotes, workshops and masterclasses to acting as an advisor on an ongoing strategy, improvement or transformation project.
The second involves working with agencies, BPOs, consultancies and technology firms to help them add value to their clients and/or partners. Again, this can take many forms, from delivering keynotes, workshops and webinars to conducting research and writing whitepapers, blogs etc and all the way through to acting as an advisor on issues such as their messaging and go-to-market (GTM) strategy, particularly in the case of fast expanding SaaS businesses.
In addition to all of that, I’m also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant and Chair.
Gerry Brown
Customer Lifeguard Chief Customer Officer
Gerry Brown, aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service operations and customer experience strategy. Gerry has provided organizational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA. These include National Express, Nutricia, The Royal Albert Hall, Endsleigh Insurance, O2, Screwfix, Sage, Sky, Bell Canada and TELUS. He is a frequent speaker, chairperson, panellist and facilitator at conferences, webinars, company events and other business gatherings, where his many years of business and customer service experience provide stimulating, thought-provoking engagement and audience participation. He is also a published author and his new book When a Customer Wins, Nobody Loses is available on Amazon to help business leaders to create winning and memorable customer experiences.