Listen in on this panel discussion delving into the evolving landscape of customer contact. In an era marked by technological leaps and changing consumer expectations, organisations face both challenges and exciting opportunities in their quest to connect meaningfully with customers. Our expert panelists explore the intricacies of leveraging technology, managing multichannel communication, and addressing emerging trends. Discover innovative strategies and insights to navigate the ever-changing customer contact landscape, ensuring your organisation remains at the forefront of exceptional customer experiences, true industry disruption through strategy, tech and AI.