In this fireside chat, Gerry Brown, Chief Customer Rescue Officer of The Customer Lifeguard is joined by Hans van Dam, CEO of Conversation Design Institute talk about what it takes to create delightful conversational AI Assistants that talk with customers via chat and voice channels.
They will discuss which use cases can work best, what the team should look like, which skillset is required to create delightful experiences, and of course the pros and cons of large language models. At the end of this session, the audience will have a clear understanding of what their roadmap could look like and what they can implement the next day.