There has never been a time of more rapid change in consumer lifestyles and behaviour and never a...
Organisations across the UK are facing turbulent times, and with a cost of living crisis looming,...
A recent Forrester Consulting study found that 65% of marketers are unsure who their customers are.
Customer Experience (CX) Initiatives are hard, especially when coupled with a software...
Consumers are changing. Businesses are adapting but the struggle to glue key systems and the right...
WhatsApp Business is quickly becoming the most popular communication channel for SMB businesses. It...
Customer + Colleague + Corporate: Over time, each of these constituent parts of the contact centre...
More and more businesses are opting for a digital-first strategy when it comes to customer contact....
As we inch out of lockdown, organisations in every sector are faced with the challenge of...
The pandemic has accelerated digital transformation by up to seven years according to a Mckinsey &...
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