Peak seasons can be challenging for customer service teams. Support volumes are through the roof,...
Are you the kind of person who likes to delve deep, unravel the mechanics, and make things happen?...
Happy agents lead to happy customers and in turn, this can elevate the role of customer support...
Since its launch in late 2022, ChatGPT has propelled AI into the spotlight. Yet, for many...
From the iconic London Stock Exchange we embark on a dynamic exploration of the ever-evolving...
Customer expectations are soaring, but siloed legacy systems are holding your team back. This...
Ready for the future of customer engagement? Cloud, mobile, social, and artificial intelligence...
Join us for an exclusive case study with LKQ Euro Car Parts as they guide you through their...
Generative AI has dramatically shifted the customer service landscape. What began as mass...
Join us as Workforce Engagement Management (WEM) enthusiast Scott Budding runs through several...
In this webinar we will delve into the rapidly evolving landscape of contact centres in 2024,...
How can your Operations navigate the choppy waters of Customer Service? Budget restraints,...
In this fireside chat, Gerry Brown, Chief Customer Rescue Officer of The Customer Lifeguard is...
The advent of generative AI holds promising potential for transforming both customer and agent...
Join leading financial services provider, Equiniti, as they reveal how they:
Do you have separate, siloed customer engagement processes across individual subsidiaries or...
The term digital transformation is widely used in revolutionising business operations. This has...
Delivering exceptional experience is a priority for businesses today. In this webinar,...
There has never been a time of more rapid change in consumer lifestyles and behaviour and never a...
Organisations across the UK are facing turbulent times, and with a cost of living crisis looming,...
A recent Forrester Consulting study found that 65% of marketers are unsure who their customers are.
Customer Experience (CX) Initiatives are hard, especially when coupled with a software...
Consumers are changing. Businesses are adapting but the struggle to glue key systems and the right...
WhatsApp Business is quickly becoming the most popular communication channel for SMB businesses. It...
Customer + Colleague + Corporate: Over time, each of these constituent parts of the contact centre...
As we inch out of lockdown, organisations in every sector are faced with the challenge of...
The pandemic has accelerated digital transformation by up to seven years according to a Mckinsey &...
To help retailers make sense of their data and shed light on the areas they should focus on and...
Like many businesses focused on CX, JustPark was looking for a way to solve most customer service...
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