A recent Forrester Consulting study found that 65% of marketers are unsure who their customers are.

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A recent Forrester Consulting study found that 65% of marketers are unsure who their customers are.
Consumers are changing. Businesses are adapting but the struggle to glue key systems and the right...
Customer Experience (CX) Initiatives are hard, especially when coupled with a software...
Customer + Colleague + Corporate: Over time, each of these constituent parts of the contact centre...