Harnessing AI to Elevate Customer Service: Making Hype Reality
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Sponsored by:
Freshworks
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world.
For more information visit www.freshworks.com.
The advent of generative AI holds promising potential for transforming both customer and agent experiences across channels. That’s why over 70% of organizations are exploring how to use generative AI within their businesses, as per a recent Gartner survey. Generative AI has dramatically changed the customer service function and goes beyond traditional rule-based systems to surface contextual and meaningful resolutions.
In this webinar, we’ll take you through how you can leverage generative AI and see real value in your customer service function—from improved agent efficiency to better self-service deflection rates.
Join us as we discuss:
- Critical challenges faced by CX leaders, including poor deflection rates, low agent productivity, and hidden support insights
- How generative AI can be used to automate self-service across channels, boost team efficiency and optimize support operations
- How to get started with generative AI in your organization
- What the near-term future holds for AI in CX