With a boom in demand for its customer service team, Dreams needed technology that would empower...
The operator said the move was part of ‘fundamental changes’ to its business strategy as it bids to...
American Express, the financial services brand, describes itself as “a global services company that...
Regular Engage Customer Contributor Mark Hillary has just published a new book titled ‘Don’t Fear...
Customer service teams are set to undergo major digital transformation and growth over the next...
As part of our Customer Engagement Summit, we were delighted to be joined by Becky Nadis, Director...
With consumer behaviour changing rapidly over recent years, customer engagement is now one of the...
The ECCCSA Award finalists for 2021 were just announced a few days ago. The awards cover a number...
With this year’s Knowledge Management Conference just a few weeks away, we’ve decided to sit down...
In this piece, Julien Rio, Marketing Director at RingCentral Engage Digital, talks through five...
Leading online fashion retailer ASOS has topped a 2019 Retail Benchmark Report analysing online...