2023 Engage Awards: Winners Revealed

Meet our 2023 winners!

Last night, we held our annual Engage Awards ceremony, celebrating the innovative customer engagement strategies of companies from all over the globe. Our glittering Awards Ceremony took place at The Brewery in London, where the British comedian Hugh Dennis delighted the audience and announced the 2023 winners.

Discover the winners, runners-up, and finalists in each category below!

BEST BUSINESS TRANSFORMATION STRATEGY

• Cornerstone Care Solutions
• eStar Truck & Van
• Olsen Cruise Lines
• Fresh Communication
• Mortgage Advice Bureau
• NatWest
• OVO energy
• Sky UK – Group Service Management
• SUSE Software Solutions LTD UK

WINNER: FRED. OLSEN CRUISE LINES
HIGHLY COMMENDED: SKY UK - GROUP SERVICE MANAGEMENT

BEST CUSTOMER AND EMPLOYEE ENGAGEMENT PROGRAMME

• Cromwell Tools
• Ethos Farm in partnership with Westfield (URW)
• Gen Digital
• NKD + Australia Post
• Phoenix Group
• Shell

WINNER: PHOENIX GROUP
HIGHLY COMMENDED: NKD + Australia Post

BEST CUSTOMER CENTRIC STRATEGY

• Bupa UK Insurance
• CarrefourSA
• ON Next
• Ethos Farm in partnership with Westfield (URW)
• Olsen Cruise Lines
• National Grid
• Newcastle Building Society
• Phoenix Group
• Royal Commission in Yanbu (Royal Commission Business Center)
• Tricentis

WINNER: NATIONAL GRID
HIGHLY COMMENDED: PHOENIX GROUP
HIGHLY COMMENDED: FRED. OLSEN CRUISE LINES

BEST CUSTOMER CONTACT TRANSFORMATION

• Beauty Pie
• Grypp Corp
• Magalu
• NatWest
• Orlo and Leeds City Council

WINNER: BEAUTY PIE
HIGHLY COMMENDED: NATWEST

BEST CUSTOMER SERVICE TEAM

• Avetta
• Beauty Pie
• Connex One
• Cromwell Tools
• Education Mutual
• IFS
• Junkyard Golf Club
• Klaus
• Peregrine
• Product Madness
• Royal Commission for Jubail & Yanbu
• SmartHub White Label Programmatic Solutions
• UK Power Networks
• Utilita Energy Limited
• Webhelp and Yodel

WINNER: UK POWER NETWORKS
HIGHLY COMMENDED: UTILITA ENEGERY LIMITED
HIGHLY COMMENDED: CROMWELL

BEST USE OF CUSTOMER INSIGHT

• Bupa UK Insurance
• CarrefourSA
• Davies & Dŵr Cymru
• FourNet
• Olsen Cruise Lines
• Lowell UK
• Newcastle Building Society
• Pinnacle Pet Group + FullStory
• Shell
• The Guardian
• Utilita Energy
• Whitbread and Ipsos

WINNER: WHITBREAD AND IPSOS
HIGHLY COMMENDED: UTILITA ENERGY
HIGHLY COMMENDED: BUPA UK INSURANCE

BEST USE OF INNOVATION IN CUSTOMER ENGAGEMENT

• CarrefourSA
• Claro Brazil
• Coutts
• ON Next
• Etisalat e& enterprise – EngageX
• Lifecycle Software
• MANUAL
• OVO Energy
• Product Madness
• Utilita Energy

WINNER: UTILITA ENERGY
HIGHLY COMMENDED: OVO ENERGY
HIGHLY COMMENDED: CARREFOURSA 

BEST USE OF TECHNOLOGY IN CUSTOMER ENGAGEMENT

• Belron International
• BOXT
• CarrefourSA
• Davies & esure
• Grypp Corp Ltd
• Intradiem and Virgin Media
• Junkyard Golf Club
• Mallcomm
• NatWest
• Zevo Health

WINNER: NATWEST
HIGHLY COMMENDED: MALLCOMM
HIGHLY COMMENDED: DAVIES & ESURE

BEST USE OF VOICE OF THE CUSTOMER

• Belron International
• CarrefourSA
• Davies & Atlanta
• IFS
• Whitbread and Ipsos

WINNER: BELRON INTERNATIONAL
HIGHLY COMMENDED: WHITBREAD AND IPSOS

Considering that the Engage Awards received a record-breaking number of entries this year, we would like to extend our congratulations to the award winners once more!

Read the success stories of the 2023 winners here. Over the coming weeks, we will also be conducting interviews with the 2023 winners and sharing their success stories.

Those interested in entering the 2024 Engage Awards can do so from January 22^nd.