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MEET THE 917 COMPANIES ALREADY IN THE ROOM

A senior, commercially active audience of customer engagement decision-makers from across the UK and European enterprise landscape.
THE ENGAGE CUSTOMER SUMMIT 2025 IN NUMBERS:
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BUYERS

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COMPANIES

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buying authority

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avg. enterprise deal size

The Audience Your Sales Team Is Trying to Reach

The strongest reason to sponsor or exhibit at Engage Customer Summit is the audience.

In 2025, the event brought together 2,186 attendees from 917 companies, including senior leaders and decision-makers from across customer experience, contact centre, marketing, customer success, service, loyalty and digital transformation.

This is not a broad business crowd. It is a concentrated enterprise audience with clear responsibility for improving customer engagement, evaluating technology partners and influencing future investment.

2,186 attendees  |  917 companies  |  81% buying authority  |  £750k average enterprise deal size
OUR 2026 PARTNERS
Where will you be?
Zoho sponsors the Engage Customer Summit
Zoom sponsors the Engage Customer Summit
Zendesk sponsors the Engage Customer Summit
Treasure Data sponsors the Engage Customer Summit
Talkdesk sponsors the Engage Customer Summit
Ipsos sponsors the Engage Customer Summit
Sierra AI sponsors the Engage Customer Summit
Sprinklr sponsors the Engage Customer Summit
Verint sponsors the Engage Customer Summit
Sendbird Purple sponsors the Engage Customer Summit
Seismic sponsors the Engage Customer Summit
Sabio sponsors the Engage Customer Summit
Medallia sponsors the Engage Customer Summit
Qualtrics.XM sponsors the Engage Customer Summit
Kantar sponsors the Engage Customer Summit
Fin sponsors the Engage Customer Summit
Ignite Tech sponsors the Engage Customer Summit
Foundever sponsors the Engage Customer Summit
Elevenlabs sponsors the Engage Customer Summit
Braze sponsors the Engage Customer Summit
Dialpad sponsors the Engage Customer Summit
Cirrus Response sponsors the Engage Customer Summit
Capita sponsors the Engage Customer Summit
Decagon sponsors the Engage Customer Summit
Allego sponsors the Engage Customer Summit
Brevo sponsors the Engage Customer Summit

S E N I O R I T Y    B R E A K D O W N 

Senior enough to influence.
Close enough to the problem to care. 

The Engage Customer Summit attracts a balanced senior audience: strategic leaders with budget authority, functional heads shaping customer engagement priorities, and hands-on managers actively evaluating solutions. 

Together, this creates a commercially useful audience: senior enough to influence investment, but close enough to the operational challenge to engage meaningfully with vendors and solution providers. 

 25%
C-SUITE +

CEOs, founders, managing directors and chief officers 

 42%
DIRECTOR +

Director of CX, VP Customer, Director of Ops

 25%
MANAGER

CX Manager, Customer Success Manager, Service Mgr

67%
OF ALL ATTENDEES

hold Director-level positions or above

J O B    F U N C T I O N

A concentrated audience across the customer engagement ecosystem.

The audience is heavily weighted towards the functions most relevant to CX, contact centre, service, loyalty, marketing technology and customer transformation vendors. This gives our partners access to the teams responsible for shaping customer strategy, improving engagement, selecting partners and influencing technology investment. 

60%
Customer Engagement

CX, customer success, contact centre, customer service, loyalty and experience roles 

22%
Marketing & oPS

Marketing, brand, communications, digital and content leaders  

18%
Sales & Commercial 

Sales, business development, account management and commercial decision-makers 

I N D U S T R Y   M I X

Enterprise buyers from the sectors investing heavily in customer engagement. 

Attendees come from a broad mix of customer-led industries, including:

Banking and Financial Services, Healthcare and Insurance, Retail and eCommerce, Media and Telecommunications, Energy and Utilities, Consumer Goods and Services, Financial Technology, Transportation and Aviation, plus Automotive, Education, Government, Hospitality, Public Sector and Technology.

Company size
Untitled design (11)

C O M P A N Y   S I Z E

An enterprise audience with serious buying potential.

This is not a small-business audience. 58% of attending companies have 500 or more employees, and 32% have 2,500 or more employees.

The 293 largest enterprises represented at the event account for an estimated £586m in annual CX technology investment, representing 83.4% of the total market value in the room.

For exhibitors and sponsors, this matters. Larger organisations bring more complex challenges, bigger transformation programmes, longer-term technology needs and greater commercial value when the right relationship is built early.

O R G A N I S A T I O N    M I X

Enterprise Brands Already in the Room 

m&s
DFS
HP
IKEA
HSBC
Fortnum_&_Mason
Financial_Times
Fedex
Direct Line Group
Sky
AstraZeneca
Allianz UK
Diageo Logo
Adidas
OVO Energy
KFC
Legal & General
Renault - Copy
Porsche_logo.svg
NBCUniversal_Logo.svg
Monzo
J.P.-Morgan-Chase-Logo
Networking-11 turquoise-wave

 Meet senior buyers with genuine purchasing authority

Our key partners benefit from pre-arranged One-to-One Meetings, facilitated by a trusted external white glove concierge agency. This service provides a fully tailored programme of meetings with qualified potential buyers, ensuring a clear return on investment.

Sponsors can select meetings with registered delegates, creating new business relationships and meaningful face-to-face interactions. This summit is an unparalleled opportunity for the customer engagement community to connect, learn, and grow.

ENQUIRE ABOUT SPONSORSHIP

Interested in finding out more about the Engage Customer Summit?

Click below to download the sponsorship brochure.

DOWNLOAD PARTNER PROSPECTUS

Vector
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TESTIMONIALS

Nicky Haddow

Nicky Haddow

Victoria’s Secret UK Head of Marketing

I am an enthusiastic Marketing Expert that is passionate about delivering integrated & impactful 360 marketing propositions & campaigns that are not only Brand & Customer focused but commercially driven & data led. With 20+ years experience in Fashion & Apparel omni channel retailing, I love developing marketing strategies that perfectly align with the overall business objectives and market relevance, whilst driving innovation and retaining brand integrity.

Nicky Haddow

Nicky Haddow

Victoria’s Secret UK Head of Marketing

I am an enthusiastic Marketing Expert that is passionate about delivering integrated & impactful 360 marketing propositions & campaigns that are not only Brand & Customer focused but commercially driven & data led. With 20+ years experience in Fashion & Apparel omni channel retailing, I love developing marketing strategies that perfectly align with the overall business objectives and market relevance, whilst driving innovation and retaining brand integrity.

Nicky Haddow

Nicky Haddow

Victoria’s Secret UK Head of Marketing

I am an enthusiastic Marketing Expert that is passionate about delivering integrated & impactful 360 marketing propositions & campaigns that are not only Brand & Customer focused but commercially driven & data led. With 20+ years experience in Fashion & Apparel omni channel retailing, I love developing marketing strategies that perfectly align with the overall business objectives and market relevance, whilst driving innovation and retaining brand integrity.

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