In this episode of “The Voice of Customer Experience”, we meet Adrian Swinscoe, who has had a...
In this episode of The Voice of Customer Experience we meet David Avrin who is a Customer...
In this episode we meet Sarah Williams Chief Customer Experience Officer at Westminster Council....
In this episode we meet Matt Roberts, VP Customer Insight at Formula E. Matt shares the journey...
David Singer (Global Vice President, Go-To-Market Strategy at Verint) focuses on the impact of AI...
In this episode we meet Sabina Onwuka Head of Customer Services at the London Borough of Barking...
In our latest episode of the The Customer Engagement Examples of Excellence Podcast we meet Nick...
In this episode we meet Jerry Angrave from Empathyce and Vinay Parmar of Dhruva Star, two highly...
In this episode we meet Alex Williams , Head of Contact Centre at UK Power Networks, a distribution...
Transformation doesn’t always have to be revolution and while big bang revolution is often...
In today’s episode our Guest Host Gerry is joined by Lawrence Heath, founding partner and lead CX...
In this episode we meet Nicola Collister and Simon Norrie, co-founders of Custerian, an innovative...
In this episode our Guest Host Gerry Brown is joined by Genesys experts Zaheer Gilani, Director...
In our latest podcast episode, industry experts Martin, Paul, Jim, and Steven Miller shared...
In this episode of The Voice of Customer Experience, Gerry Brown is joined by Louise Walsh, Chief...
In this episode of The Voice of Customer Experience, Gerry Brown is joined by Dion Millson, CEO of...
In this episode we’re joined by Jean-Francois Damais, Global Chief Research Officer and Jamie...
A Fireside Chat with Divya Kerslake, Head of Customer Strategy at Virgin Red.
We are all potentially vulnerable at some stage in our lives be it a life event like redundancy or...
Discover how the Financial Times works to understand their customer story.
Bupa is a large global organisation and within the UK has over 26,000 employees supporting over 4.7...
The use of Apps has grown phenomenally through the pandemic years and are known to drive loyalty...
Listen as Dave D'Arcy, Founder of Laughing Leadership catches up with Ian Golding, CEO & Founder of...
In this podcast, Gerry Brown, Chief Customer Rescue Officer at The Customer Lifeguard, and Leigh...
Recognising the needs of vulnerable consumers can be paramount to ensuring great customer services....
In this fireside chat, Customer Services Manager at London Borough of Barking and Dagenham Sabina...
Hybrid working is without doubt one of most significant changes to the way we work in living...
Set up in the midst of the pandemic, E.ON Next is a new energy supplier focused on renewable...
Andy Harrison, Vulnerable Consumers Lead at Fidelity International, shares how the investment and...
Listen to this podcast to discover how Starling Bank, The Which? Banking Brand of the Year 2021 &...
In this podcast, Aon’s Head of Digital Marketing Lynzi Ashworth reveals what it’s like to work for...
Allison has worked in the Telecommunications industry for 26 years and is currently working in...
Frans is CMO Western Region (Belgium, Netherlands, France) for the TUI Group since 7 years,...
When it comes to discovering knowledge within an organisation, people often ask, "why can't we just...
When it comes to discovering knowledge within an organisation, people often ask, "why can't we just...
I’ve worked as a professional librarian for close to twenty years in both public and private...
Barbara Bitondo is a senior specialist who leads strategic, transformational corporate initiatives...
Pete is a “People-focused transformational leader’ who is passionate about customer service,...
Kate Jones leads a team of 80 people in Royal Mail providing a centralised knowledge management...
Hear from some of the industry’s experts as they discuss How traditional customer contact is...
Ever wondered what it’s like to be working for the original company provider of high quality, low...
Ever wondered what it’s like to be working for a company that's been established over 50 years as...
Michela is an international Customer Experience Manager who strongly believes in CX to break the...
Ever wondered what it’s like to be working for a company that to inspire women to feel amazing and...
Gemma joins us as Head of Customer Experience at Yell working towards the mission of connecting...
Becky was formerly at Bain and NewsCorp, MBA from HBS. Focused on media, information and marketing...
Anuj is a technical leader with a substantial delivery record of complex technology platforms...
Ever wondered what it’s like to work for a company that helps improve people's lives through...
Ever wondered what it’s like to work for the company that registers the ownership of land and...
Ever wondered what it’s like to work for a company that allows you to browse 1000s of handpicked...
With a truly joined up customer and employee engagement strategy, NatWest took home 4 Engage Awards...
Luke tells us about Affinity Water's transformation journey since 2019, which has won many awards...