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How Listening to Customers Helps Exceed Expectations

Ever wondered what it’s like to be working for a company that's been established over 50 years as the UK's largest supplier of tools? Join our exclusive interview with Joanne Brown, Head of Customer Service at Cromwell as she tells us more about her role, recent projects, and future plans.

Joanne Brown

Joanne Brown

Cromwell Head of Customer Service
A passionate and driven Customer Service professional, with over 20 years experience in delivering outstanding service and quality. Highly skilled in resolving Director level customer complaints through root cause analysis, ensuring that quality is key to 'making our customers love us'. An excellent communicator with proven experience of managing, motivating and developing people.

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