With a boom in demand for its customer service team, Dreams needed technology that would empower...
Organisations need to be where their customers are. They need to take a more holistic view of them across all channels; offline, online, social and mobile. Brands and businesses have an opportunity to engage like never before.
See which event’s coming next to enable you to build better customer engagement at your business on the Engage Customer homepage.
Research shows advances in marketing technology are enabling greater potential for engagement and personalisation. Strategic and intelligent marketing is central to business success.
See what event’s coming next and other insightful content to make sure you get the most from your marketing and technology.
The future of sales has moved from ‘hard sales’ tactics to being more buyer-centric. Customer emotion and Human Experience play a vital role, involving every touchpoint from analogue to hyper automated, digital-first engagement
See which event’s coming next and other insightful content to make sure your company’s culture reflects this attitude.
The most important business challenges identified by CEO’s are around their people. There’s an irrefutable body of evidence proving that organisations with engaged employees have more engaged customers, resulting in long-term competitive advantage.
See events and content to unlock this for your business at Engage Employee.
The operator said the move was part of ‘fundamental changes’ to its business strategy as it bids to...
American Express, the financial services brand, describes itself as “a global services company that...
Regular Engage Customer Contributor Mark Hillary has just published a new book titled ‘Don’t Fear...