resources to improve your CUSTOMER ENGAGEMENT STRATEGY
Browse a range of resources that will be your customer engagement guide, enabling your business to grow faster by servicing customers better.
The UK CX Report 2024
In this latest industry report by Ipsos in partnership with Engage Business Media we've conducted research into how customers feel about their recent experiences with different brands and industries. The results provide customer experience teams with analysis and insight to help them focus their efforts on what matters most to the customer.
Each participant was asked to evaluate two different customer experiences that they’d had over the last 12 months. The responses we received have been analysed and summarised by Ipsos CX professionals to provide the insight and narrative found in this report.
CX Wise: Transform Your Business Into a Customer Engagement Powerhouse Using the VEVE Framework
In this latest industry report by Davies Hickman in partnership with Engage Business Media we explore how customer engagement reaches far beyond the transaction a customer has with a product or service and is a vital ingredient for building good relationships with consumers.
Within this report, you’ll be able delve into how to engage customers more effectively and how to improve their experiences using the VEVE framework.
The Importance of EX and CX in Creating a Customer-Centric Culture
In partnership with Genesys, we’ve looked at how organisations can create a customer-centric culture where employees are passionate about creating a winning customer experience through sending out a survey to over 30,000 members of our Engage Customer community as well as hosting an episode of Engage Customer Talks, a podcast and a Focus Group.
Within this report, you’ll be able to read more about our key findings, as well as catch-up on-demand on our activities.
2024 Customer Engagement Transformation Conference Post-Event Report
From world-class case studies to live interviews and panel discussions, attendees came away armed with all the tools, techniques and insights they needed to implement effective and successful long-term customer engagement strategies.
Attendees at the Customer Engagement Transformation Conference left feeling equipped with exclusive insights from organisations that have transformed their strategies to meet customer demands and are reaping the rewards of loyalty as a result.
CX in the Age of AI
In partnership with Sabio and Genesys, we’ve embarked on a journey to unravel the presence of AI in today’s workplaces, sending out a survey to over 30,000 members of our Engage Customer community as well as hosting an episode of Engage Customer Talks, a podcast and a Focus Group.
Within this report, you’ll be able to read more about our key findings, as well as catch-up on-demand on our activities.
Future of Customer Contact Post-Event Report
At our Future of Customer Contact our speakers covered a wide breadth of subjects, exploring all aspects of customer service and experience; they looked back at what happened in 2023, presented a clear picture of the current landscape, and explained how we can overcome today’s challenges while making use of the present opportunities to drive future growth.
Get your hands on our detailed post-event report and uncover our attendees' valuable feedback, check out the day's snapshots, access our on-demand content and more.
Future of Customer Contact Magazine
To prepare you for 2024 and what it might hold, we reached out to a number of industry experts to find out what they learned from the past year and what they predict for the new one. In this publication, we are sharing their predictions with the aim of helping you navigate the current landscape
We would like to thank our contributors and everyone who took part in the creation of this magazine.
Happy reading!
The UK CX Report 2023: Ipsos & Engage Business Media
In this unique cross-industry study, Engage Business Media and Ipsos worked in partnership to research how customers feel about their recent experiences with different brands and industries. The aim is to provide customer experience teams with analysis and insight that will help their organisations to focus on what matters most to the customer.
Engage Customer Magazine
With 2023 soon coming to an end, we are reflecting on the conferences we held, the ideas presented by our speakers, and the interviews we held with CX experts from around the world.
We would like to thank our contributors and everyone who took part in the creation of this magazine.
Happy reading!
2023 Customer Engagement Summit: Post-event Report
2023 saw Europe's largest customer engagement conference of its kind welcome over 1000 CX professionals, discussing the overarching theme of 'The Role of Human-Centricity in Cultivating Customer Belonging'.
From case studies to live interviews and panel discussions 2023 showcased innovative strategies that improve the overall customer experience and how to overcome customer pain points and create a seamless journey at every touchpoint.
To those that attended, it gave them key insights on focusing on how human-centricity is key in shaping a CX strategy that cultivates a sense of customer belonging.
Customer Engagement Transformation Conference Post-Event Report
Attendees left the 2023 Customer Engagement Transformation Conference equipped with exclusive insights from organisations.
Get your hands on our detailed post-event report and uncover our attendees' valuable feedback, check out the day's snapshots, access our on-demand content and more.
How to prepare for the future of customer contact
We're delighted to have been featured in The Sunday Times as part of Racontuer's Digital Transformation Report. Agility is one of the cornerstones of a successful modern business. And transformation is ultimately a quest for greater agility and efficiency. So which transformation strategies can help businesses cope with the challenges ahead?
The Future of Customer Contact Guide
The modern customer holds more power than ever, which means the experience you create for consumers has never been more crucial. In this guide, we'll look into the methods modern businesses are using to excel in customer experience and how you can implement them within your company.
Future of Sales - Engage Sales Magazine
Today, the world seems to be moving at an extraordinarily fast pace.
With the constant advancements and developments in technology, organisations and individuals are finding it challenging to keep up and stay ahead of the curve. For years, we at Engage Business Media have been committed to bringing you insights and advice from those leading the way, showcasing their exemplary engagement strategies at our events and conferences.
Sales Velocity: The Crucial Equation Powering Today’s Best Sales Teams
The Sales Velocity equation is enabling today’s most successful sales leaders to generate
more money, more quickly. In this How-to Guide, we explore what sales velocity is, what it will help you achieve, and how to drive it.
Customer Retention for Your Multichannel Loyalty Programme
Building customer loyalty is not just about offering reward points and promotions: it’s also the effort a brand shows in addressing customer needs, eliminating friction points, and adding value to interactions across every channel.
Future of Marketing - Engage Martech Magazine
Today’s customers are more difficult to attract and retain than ever before. With increasing competition and ever-changing customer demands, marketers are left wondering what steps they must take to overcome today’s challenges. Knowing this, we at Engage MarTech shine a spotlight on those who think outside the box, launching creative and innovative engagement strategies.
Engage Martech Magazine
When December arrives, people begin to reflect on the year that has passed and outline their goals for the future. For this reason, in this issue of the Engage Magazine, we are also looking back at the events and conversations we’ve had in 2023 while deliberating what the future might hold.
Customer Retention for Your Multichannel Loyalty Programme
Building customer loyalty is not just about offering reward points and promotions: it’s also the effort a brand shows in addressing customer needs, eliminating friction points, and adding value to interactions across every channel.