The Importance of EX and CX in Creating a Customer-Centric Culture
In partnership with Genesys, we’ve looked at how organisations can create a customer-centric culture where employees are passionate about creating a winning customer experience through sending out a survey to over 30,000 members of our Engage Customer community as well as hosting an episode of Engage Customer Talks, a podcast and a Focus Group.
Within this report, you’ll be able to read more about our key findings, as well as catch-up on-demand on our activities.
2024 Customer Engagement Transformation Conference Post-Event Report
From world-class case studies to live interviews and panel discussions, attendees came away armed with all the tools, techniques and insights they needed to implement effective and successful long-term customer engagement strategies.
Attendees at the Customer Engagement Transformation Conference left feeling equipped with exclusive insights from organisations that have transformed their strategies to meet customer demands and are reaping the rewards of loyalty as a result.
CX in the Age of AI
In partnership with Sabio and Genesys, we’ve embarked on a journey to unravel the presence of AI in today’s workplaces, sending out a survey to over 30,000 members of our Engage Customer community as well as hosting an episode of Engage Customer Talks, a podcast and a Focus Group.
Within this report, you’ll be able to read more about our key findings, as well as catch-up on-demand on our activities.
Future of Customer Contact Post-Event Report
At our Future of Customer Contact our speakers covered a wide breadth of subjects, exploring all aspects of customer service and experience; they looked back at what happened in 2023, presented a clear picture of the current landscape, and explained how we can overcome today’s challenges while making use of the present opportunities to drive future growth.
Get your hands on our detailed post-event report and uncover our attendees' valuable feedback, check out the day's snapshots, access our on-demand content and more.
Future of Customer Contact Magazine
To prepare you for 2024 and what it might hold, we reached out to a number of industry experts to find out what they learned from the past year and what they predict for the new one. In this publication, we are sharing their predictions with the aim of helping you navigate the current landscape
We would like to thank our contributors and everyone who took part in the creation of this magazine.
Happy reading!
The UK CX Report 2023: Ipsos & Engage Business Media
In this unique cross-industry study, Engage Business Media and Ipsos worked in partnership to research how customers feel about their recent experiences with different brands and industries. The aim is to provide customer experience teams with analysis and insight that will help their organisations to focus on what matters most to the customer.
Engage Customer Magazine
With 2023 soon coming to an end, we are reflecting on the conferences we held, the ideas presented by our speakers, and the interviews we held with CX experts from around the world.
We would like to thank our contributors and everyone who took part in the creation of this magazine.
Happy reading!
2023 Customer Engagement Summit: Post-event Report
2023 saw Europe's largest customer engagement conference of its kind welcome over 1000 CX professionals, discussing the overarching theme of 'The Role of Human-Centricity in Cultivating Customer Belonging'.
From case studies to live interviews and panel discussions 2023 showcased innovative strategies that improve the overall customer experience and how to overcome customer pain points and create a seamless journey at every touchpoint.
To those that attended, it gave them key insights on focusing on how human-centricity is key in shaping a CX strategy that cultivates a sense of customer belonging.
Customer Engagement Transformation Conference Post-Event Report
Attendees left the 2023 Customer Engagement Transformation Conference equipped with exclusive insights from organisations.
Get your hands on our detailed post-event report and uncover our attendees' valuable feedback, check out the day's snapshots, access our on-demand content and more.
Engage Awards Yearbook
Welcome to the Engage Awards Yearbook – a publication that’s designed to inspire and celebrate customer engagement excellence through the fantastic achievements of our 2022 winners.
How to prepare for the future of customer contact
We're delighted to have been featured in The Sunday Times as part of Racontuer's Digital Transformation Report. Agility is one of the cornerstones of a successful modern business. And transformation is ultimately a quest for greater agility and efficiency. So which transformation strategies can help businesses cope with the challenges ahead?
The Future of Customer Contact Guide
The modern customer holds more power than ever, which means the experience you create for consumers has never been more crucial. In this guide, we'll look into the methods modern businesses are using to excel in customer experience and how you can implement them within your company.
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