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Engage Customer:

Our mantra is  organisations  need to be where their customers are AND cut across their own internal silos

Who is Engage Customer?

Engage Customer provides its community of over 102,000 leaders in Customer Experience, Marketing and Sales with a series of hugely successful live and digital events

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Summit
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Webinars
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Roundtables
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Podcasts

Organisations need to take a more holistic view of their customers, both internal and external, whilst delivering a consistent and appropriate service across all channels: offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.

Our events attract C-level and Director-level Management and Heads of responsible for the implementation and strategy of their customer engagement. Our conferences are industry-recognised, leading events within their sector.

Our conferences have a laser focus on super-actionable, case study-driven content. They showcase presenters from world-class brands such as Amazon, Barclays, BBC, BuzzFeed, Google, John Lewis, Mercedes, Liverpool F.C, M&S, Netflix, NHS, Sky, Samsung, Vogue, WWF and Virgin, to name just a few.

 

Hear from top-level speakers from world-class brands as they draw upon real-life case studies, sharing valuable, take home, implementable ideas and strategies to enhance customer engagement

  • CASE STUDY PRESENTATIONS
  • INTERACTIVE PANEL DEBATES
  • FIRESIDE CHATS
  • ROUNDTABLE SESSIONS 
  • I-2-1 MEETINGS
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Since 2009 we have helped assist some of the world’s leading brands connect with their customers. Our digital audiences are growing at a rapid rate, attracting substantial visitors and significant social media audiences, making them indispensable resources of industry information. Highly engaged senior end-user audiences are the backbone of our business.

Our popular digital opportunities include weekly webinars, attracting hundreds of attendees; virtual roundtables, providing intimate groups of engaged professionals; and podcasts, an audio feast of thought-provoking industry knowledge and insight. 

 

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Management team

Nick Rust

Nick Rust

Engage Business Media Managing Director
An extensive background and experience in Business to Business media spanning over 25 years, having worked on some of the UK’s largest events and B2B publications in the Finance, Insurance, Marine, Customer Experience and Employee Engagement markets.
Katie Donaldson

Katie Donaldson

Engage Business Media Head of Events and Marketing
Experienced events and marketing professional with a demonstrated history of working in the B2B sector. A dynamic, adaptable professional with a Master of Science (MSc).
Dale Ayliffe

Dale Ayliffe

Engage Business Media Head of Sales
Head of Sales for Engage Customer and Engage Employee portfolio of events and media. Experienced New Business and Account manager with experience in Media Sales, Automotive, Software and Events. 

Engage Awards

Now in their 10th year, the awards celebrate organisations that prioritise and harness engagement, creating positive and lasting experiences, building brand loyalty, and achieving long-term success.

Having a holistic approach recognises that various aspects of an organisation, including customer interactions, employee satisfaction, successful sales processes, and marketing efforts, collectively contribute to the overall experience associated with a brand and go beyond individual transactions to encompass the entire journey and relationship between stakeholders. 

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Awards

an award-winning, dynamic multiplatform company connecting some of the world’s biggest brands with their customers

Huel
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John-Lewis
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“The information was great and enabled a better understanding of some topics that can often be hard to digest. The different sectors/speakers gave a wider perception on what was happening in both the public and private sectors and showcased many of the efforts taken to improve CX.”
Digital Journey Manager,, Vodafone Group vodafone-logo

Engage Business Media Events

EMPLOYEE ENGAGEMENT SUMMIT

EMPLOYEE ENGAGEMENT SUMMIT

Putting the employee at the heart of the organisation and focusing on key issues, challenges and opportunities around engaging our people. Now in its 12th year and Europe’s largest event of its kind, engaged employees are more important to organisations than ever before.
CUSTOMER ENGAGEMENT SUMMIT

CUSTOMER ENGAGEMENT SUMMIT

The industry’s largest event is in it's 16th year and promises a jam-packed day of diverse content covering all aspects of Customer Engagement. We’re living in the most transformational period than many of us will ever experience, where the experiential aspect of customer engagement is more important than ever. 
ENGAGE AWARDS

ENGAGE AWARDS

The Engage Awards, now in their 10th year, celebrates engagement across customer, employee, sales, and marketing, reflecting the depth of the relationship and the degree of active participation and connection. Together, these engagement efforts contribute to organisational success and sustained growth.

INTERESTED IN FINDING OUT ABOUT
THE 2025 ENGAGE AWARDS?

See the customer award categories and find out more information.

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