Who is Engage Customer?
Engage Customer provides its community of over 48,000 leaders with a series of hugely successful live events, including:
top-level Roundtable Focus Group Workshops
annual Customer Engagement Summit
the annual International Engage Awards
Engage Customer provides its community of over 48,000 business leaders with a series of hugely successful live, hybrid and virtual events that demonstrate how to improve customer experience and engagement.
- ANNUAL SUMMITS
- FOCUS GROUP ROUNDTABLES
- AN INDUSTRY AWARDS PROGRAM
- VARIOUS DIGITAL MEDIA OPPORTUNITIES
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external. Whilst delivering a consistent and appropriate service across all channels: offline, online, social and mobile.
The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
These events attract C-level and Director-level Management and Heads of responsible for the implementation and strategy of their customer and employee engagement. Our conferences are industry-recognised, leading events within their sector.
Our conferences have a laser focus on super-actionable, case study-driven content. They showcase presenters from world-class brands such as Amazon, Barclays, BBC, BuzzFeed, Google, John Lewis, Mercedes, Liverpool F.C, M&S, Netflix, NHS, Sky, Samsung, Vogue, WWF and Virgin, to name just a few.
But our highly engaged, senior audiences are the backbone of our events and their experience when attending our events is of paramount importance to us.
We pride ourselves on working with industry leaders to overcome challenges and helping further educate them with examples of excellence and best practice.
These events are supported by our dynamic range of online content, collectively reaching over 250,000 professionals every month.
Part of Engage Business Media
Working with companies to improve their human experience
Over the last decade, Engage Business Media has worked with thousands of industry leaders to improve their customer and employee engagement.
This includes taking a deep dive into how marketing is playing an increasingly important role in greater customer understanding and insight thanks to advances in technology. As well as understanding how top sales professionals are focusing on putting sales enablement and human experience at the core of their organisations.
We do this by organising a series of hugely successful face-to-face, live, hybrid and virtual case-study-led events and media, which help businesses form stronger, deeper and more emotional experiences.
How we work
Each year, we welcome over 5,000 delegates to our conferences and recruit over 500 speakers from the likes of Amazon to Zurich.
Facilitating a space for like-minded professionals to come together in highly engaging think tanks. They stimulate thought leadership discussions and provide valuable ‘take-home’ implementable knowledge.
The Engage Awards are recognised by the industry as the only awards programme celebrating excellence in customer and employee engagement.
Our hugely popular digital opportunities include our weekly webinars, typically attracting up to 700 industry professionals per webinar, available to view live and on-demand for 12 months.
An audio feast of thought-provoking industry knowledge and insight. A great way to discuss the most recent news and hot topics. Similar to talk radio shows, podcasts are considered the positive new go-to distraction.
Our dynamic, industry-recognised websites collectively reach over 250,000 industry professionals every month, making them an invaluable source of knowledge and expertise.
Would you like to hear from the people who built amazing customer experiences for these companies?
"LIKE ALL GREAT PLACES TO WORK, OUR EMPLOYEES ARE OUR MOST IMPORTANT ASSET... WE'RE COMMITTED TO OUR WORKFORCE AND GIVING RECOGNITION WHERE IT'S DUE"Nick Rust, , Managing Director
Choose an upcoming event
CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
Feel equipped to transform your customer experience for the ‘new normal’ by hearing from companies who’ve done it successfully.
KNOWLEDGE MANAGEMENT CONFERENCE
See how to improve your end-to-end customer experience by better managing and sharing knowledge across your business.
FUTURE OF THE CONTACT CENTRE CONFERENCE
See how the Technological Evolution of Customer Contact in a Rapidly Changing Consumer Environment