Engage Customer: Providing events that mean you build better customer experiences
Who is Engage Customer?
Engage Customer provides its community of over 48,000 leaders with a series of hugely successful live events, including:
industry-recognised Conferences
Webinars
top-level Roundtable Focus Group Workshops
annual Customer Engagement Summit
the annual International Engage Awards
Live Events
We’re proud to host the biggest employee engagement event in Europe. Over 5,000 delegates attend our conferences every year and we’ve presented over 500 speakers.
Over the past decade we have helped some of the world’s biggest brands engage with their employees a deeply emotional level Running successful, industry-recognised live events including Annual Summits, Conferences, Industry Awards and top-level Roundtable Focus Group Workshops.
We put customers and employees at the heart of everything we do as we continue to develop the industry-leading events and media that ensure we stay at the forefront of our markets.
Focus Groups
Engage Focus Groups allow senior individuals working in employee engagement to come together and voice their thoughts and share experiences in a structured professional environment across a wide range of topics.
These dynamic and highly engaging think tanks are designed to stimulate thought leadership discussions and provide valuable ‘take-away’ implementable knowledge.
The Focus Groups are a series of three 90 minute roundtable sessions providing the perfect platform to share knowledge, collaborate and solve industry issues under Chatham house rules. In addition to the discussion sessions enjoy several networking opportunities with your peers during a day designed to encourage and stimulate discourse and debate.
Engage Awards
The Engage Awards, now in their seventh year, launched with 12 categories in 2016, rising to 20 categories for 2021, providing even more opportunities for organisations and individuals to showcase their achievements.
They're designed to recognise innovation and excellence across the entire spectrum of customer and employee engagement.
The Engage Awards are recognised by the industry as the only Awards programme celebrating excellence in both customer and employee engagement.
Webinars
Weekly webinars, typically attracting up to 250 industry professionals per session, are available to view live and on-demand.
Our webinars offer an efficient and cost-effective way of generating high quality leads with demonstrable ROI, while educating a senior audience of specialists relevant to your product or service. This powerful educational channel enables you to reach a wider audience over a longer period than traditional face-to-face events.
Podcasts
Weekly webinars, typically attracting up to 250 industry professionals per session, are available to view live and on-demand.
Our webinars offer an efficient and cost-effective way of generating high quality leads with demonstrable ROI, while educating a senior audience of specialists relevant to your product or service. This powerful educational channel enables you to reach a wider audience over a longer period than traditional face-to-face events.
Websites
Our dynamic, industry-recognised websites collectively reach over 250,000 industry professionals every month, making them an invaluable source of knowledge and expertise.
Our online digital audiences are growing at a rapid rate, attracting substantial traffic and unique visitors per month, making them indispensable resources of information within the industry.
With the world relying more than ever on technology and remote communications, our live events have primarily moved from in-person and virtual, to virtual and hybrid models.
"LIKE ALL GREAT PLACES TO WORK, OUR EMPLOYEES ARE OUR MOST IMPORTANT ASSET... WE'RE COMMITTED TO OUR WORKFORCE AND GIVING RECOGNITION WHERE IT'S DUE"Nick Rust, , Managing Director
Looking for speaker and sponsor opportunities?
Choose an upcoming event
CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.
CUSTOMER ENGAGEMENT SUMMIT
The industry’s largest event is in it's 10th year and promises a jam-packed day of diverse content covering all aspects of customer engagement. We’re living in the most transformational period than many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever.
ENGAGE AWARDS
The Engage Awards are designed to recognise innovation and excellence across the entire spectrum of customer and employee engagement. We are delighted with the response to the launch of our Engage Awards. Hundreds of entries came in from all industry sectors and all the finalists are already all winners in our eyes. The winners in each category will be announced at a glittering gala black-tie ceremony on the evening of Thursday November 28th at London’s iconic venue: The Brewery.
FUTURE OF CUSTOMER CONTACT CONFERENCE
The ninth Future of the Contact Centre conference in 2024 will provide tools and techniques to deliver successful contact centre strategies for the future -through a mix of case studies, panel discussions and in-depth interviews with industry leaders.