Engage Customer:
Our Mantra: Organisations need to be where theircustomers are AND cut across their own internal silos
Who is Engage Customer?
Engage Customer provides its community of over 102,000 leaders in Customer Engagement, Marketing and Sales with a series of hugely successful live and digital events
Summit
Webinars
Roundtables
Podcasts
Organisations need to take a more holistic view of their customers, both internal and external, whilst delivering a consistent and appropriate service across all channels: offline, online, social, and mobile. The critical role played by employee and customer engagement in business performance and profitability is being increasingly recognised by organisations across the globe.
Our events attract C-level and Director-level management, as well as Heads responsible for the implementation and strategy of their customer engagement. Our conferences are industry-recognised, leading events within their sector.
Our conferences have a laser focus on super-actionable, case study-driven content. They showcase presenters from world-class brands such as Amazon, Barclays, BBC, BuzzFeed, Google, John Lewis, Mercedes, Liverpool F.C., M&S, Netflix, NHS, Sky, Samsung, Vogue, WWF, and Virgin, to name just a few.
Since 2009, we have helped assist some of the world’s leading brands in connecting with their customers. Our digital audiences are growing at a rapid rate, attracting substantial visitors and significant social media followers, making them indispensable resources of industry information. Highly engaged senior end-user audiences are the backbone of our business.
Our popular digital opportunities include weekly webinars, which attract hundreds of attendees; virtual roundtables, providing intimate groups of engaged professionals; and podcasts, an audio feast of thought-provoking industry knowledge and insight.
Management team
Nick Rust
Engage Business Media Managing Director
Katie Donaldson
Engage Business Media Head of Events and Marketing
Dale Ayliffe
Engage Business Media Head of SalesEngage Awards
Now in their 10th year, the awards celebrate organisations that prioritise and harness engagement, creating positive and lasting experiences, building brand loyalty, and achieving long-term success. Having a holistic approach recognises that various aspects of an organisation — including customer interactions, employee satisfaction, successful sales processes, and marketing efforts — collectively contribute to the overall experience associated with a brand. This approach goes beyond individual transactions to encompass the entire journey and relationship between stakeholders.
Engage Talks
Engage Talks are high-quality virtual events filmed at the London Stock Exchange studios. These one-day, slide-free programmes feature interviews and panel discussions with industry trailblazers, offering intimate knowledge sharing through pre-rehearsed, professionally edited conversations. Each talk is 30 minutes and takes a deep dive into specific topics relating to the 6 topic stages at the Customer Engagement Summit.
Webinars
Our webinars offer industry professionals a convenient and highly sought-after platform to stay current with sector developments. This educational resource delivers complimentary live and on-demand broadcasts, showcasing expert insights and successful case studies, while leveraging the virtual format to feature speakers from across the globe. The popularity of this channel stems from its accessibility and valuable content.
Roundtables
Our virtual roundtables are 60-minute Zoom sessions. These engaging think tanks are designed to facilitate meaningful, topic-led discussions. The virtual gatherings, typically limited to eight attendees, provide a structured environment for sharing insights and experiences, thought leadership, and delivering actionable knowledge. Participants benefit from valuable perspectives and networking opportunities. The virtual format makes it effortless to access these cutting-edge discussions.
Podcasts
Engage Podcasts offer thought-provoking industry insights in an easily accessible audio format. They have experienced significant growth in recent years, becoming a popular platform for industry knowledge. Typically featuring 30-minute, talk-radio-style shows with guest discussions on recent news and hot topics, this format has resonated with audiences, leading to increased listenership and engagement across various industries.
“The information was great and enabled a better understanding of some topics that can often be hard to digest. The different sectors/speakers gave a wider perception on what was happening in both the public and private sectors and showcased many of the efforts taken to improve CX.”Digital Journey Manager,, Vodafone Group
Engage Business Media Events
CUSTOMER ENGAGEMENT SUMMIT
The industry’s largest event is in it's 16th year and promises a jam-packed day of diverse content covering all aspects of Customer Engagement. We’re living in the most transformational period than many of us will ever experience, where the experiential aspect of customer engagement is more important than ever.
ENGAGE AWARDS
The Engage Awards, now in their 10th year, celebrates engagement across customer, employee, sales, and marketing, reflecting the depth of the relationship and the degree of active participation and connection. Together, these engagement efforts contribute to organisational success and sustained growth.
ENGAGE EMPLOYEE SUMMIT
Putting the employee at the heart of the organisation and focusing on key issues, challenges and opportunities around engaging our people. Now in its 11th year and Europe’s largest event of its kind, engaged employees are more important to organisations than ever before.INTERESTED IN FINDING OUT ABOUT
THE 2025 ENGAGE AWARDS?
See the customer award categories and find out more information.
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