Who is Engage Customer?
Engage Customer provides its community of over 48,000 leaders with a series of hugely successful live events, including:
top-level Roundtable Focus Group Workshops
annual Customer Engagement Summit
the annual International Engage Awards
Engage Customer provides its community with a series of hugely successful live and virtual events that demonstrate how to improve customer experience.
- ANNUAL SUMMITS
- FOCUS GROUP ROUNDTABLES
- AN INDUSTRY AWARDS PROGRAM
- VARIOUS DIGITAL MEDIA OPPORTUNITIES
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, whilst delivering a consistent and appropriate service across all channels: offline, online, social and mobile.
The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
Our events attract C-level and Director-level Management and Heads of responsible for the implementation and strategy of their customer and employee engagement. Our conferences are industry-recognised, leading events within their sector.
Our conferences have a laser focus on super-actionable, case study-driven content. They showcase presenters from world-class brands such as Amazon, Barclays, BBC, BuzzFeed, Google, John Lewis, Mercedes, Liverpool F.C, M&S, Netflix, NHS, Sky, Samsung, Vogue, WWF and Virgin, to name just a few.
These events are supported by our dynamic range of online content, collectively reaching over 250,000 professionals every month.
Part of Engage Business Media
Working with companies to improve their human experience
Over the last decade, Engage Business Media has worked with thousands of industry leaders to improve their customer and employee engagement.
This includes taking a deep dive into how marketing is playing an increasingly important role in greater customer understanding and insight thanks to advances in technology. As well as understanding how top sales professionals are focusing on putting sales enablement and human experience at the core of their organisations.
We do this by organising a series of hugely successful face-to-face, live, hybrid and virtual case-study-led events and media, which help businesses form stronger, deeper and more emotional experiences.
HOW WE WORK
Each year, we welcome over 5,000 delegates to our conferences and recruit over 500 speakers from the likes of Amazon to Zurich.
Facilitating a space for like-minded professionals to come together in highly engaging think tanks. They stimulate thought leadership discussions and provide valuable ‘take-home’ implementable knowledge.
The Engage Awards are recognised by the industry as the only awards programme celebrating excellence in customer and employee engagement.
Our hugely popular digital opportunities include our weekly webinars, typically attracting up to 700 industry professionals per webinar, available to view live and on-demand for 12 months.
An audio feast of thought-provoking industry knowledge and insight. A great way to discuss the most recent news and hot topics. Similar to talk radio shows, podcasts are considered the positive new go-to distraction.
Our dynamic, industry-recognised websites collectively reach over 250,000 industry professionals every month, making them an invaluable source of knowledge and expertise.
WOULD YOU LIKE TO HEAR FROM THE PEOPLE WHO BUILT AMAZING CUSTOMER EXPERIENCES FOR THESE COMPANIES?
"LIKE ALL GREAT PLACES TO WORK, OUR EMPLOYEES ARE OUR MOST IMPORTANT ASSET... WE'RE COMMITTED TO OUR WORKFORCE AND GIVING RECOGNITION WHERE IT'S DUE"Nick Rust, , Managing Director
Choose an upcoming event
KNOWLEDGE MANAGEMENT CONFERENCE
An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.
CUSTOMER ENGAGEMENT SUMMITThe industry’s largest event is in it's 10th year and promises a jam-packed day of diverse content covering all aspects of customer engagement. We’re living in the most transformational period than many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever.
ENGAGE AWARDSThe Engage Awards are designed to recognise innovation and excellence across the entire spectrum of customer and employee engagement. We are delighted with the response to the launch of our Engage Awards. Hundreds of entries came in from all industry sectors and all the finalists are already all winners in our eyes. The winners in each category will be announced at a glittering gala black-tie ceremony on the evening of Tuesday November 15th at London’s iconic Westminster Bridge Park Plaza Hotel.
FUTURE OF CUSTOMER CONTACT CONFERENCE
The eighth Future of the Contact Centre conference in 2023 will provide tools and techniques to deliver successful contact centre strategies for the future -through a mix of case studies, panel discussions and in-depth interviews with industry leaders.
CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.