SPRINKLR
“We’ll definitely come again, we did this event at the Brewery last year, it’s the first time here in Battersea, what a setting. There’s been people I’ve been following on LinkedIn for years and finally met today, hopefully I’ll be enjoying a drink with them at the Engage Inn later today”
Headline Partner
ZOOM
“This event has been brilliant, not just the amount of footfall, but the percentage that have wanted to come and speak about use cases and challenges within their organisations, its been a breath of breath fresh air to be able to have those conversations and see where Zoom can help them”
Diamond Partner
ZENDESK
“Great opportunity to speak to clients face 2 face and to learn about what else is going on in the industry and how our customers are impacted not just in our space but across other areas, service, loyalty and marketing”
Platinum Partner
FRONT
“We’ve come to a number of engage events over the last 3 years, we always come out with really interesting conversations, this event we rate really highly in regards to our ICP’s, the event has all the right people from the industry here”
Gold Partner
VERINT
“It’s been great, I’ve met a couple of key clients today and a couple I’ve not met before, it’s a really well put on event, I’ve been to a number of engage events over the years, but this is the best of the lot”
Headline Partner
ELEVEN LABS
“It’s been great, we were at the this one last year but the first time we’ve had such a big presence, and the first year we’ve been on the stage. 100% recommend this event to others, this sector is evolving so quickly, especially with Ai supercharging these customer experiences”
Headline Partner
KHOROS
“It’s been very good so far, my colleague spoke this morning, generative ai has presented a new challenge for communities so traditional traffic is dropping , so having this event and being able to speak to others experiencing those challenges is fantastic”
Platinum Partner
ZOHO DESK
“These events are enormously valuable to us, there’s nothing like meeting people in person and getting direct feedback from prospective customers and existing customers, these events are the lifeblood for businesses like ours”
Diamond Partner
VENTRICA
“The event has been brilliant, really well attended, lots of people here from different backgrounds also a lot of the same faces – it’s been good to see everyone. This event is so important, people ready to engage and talk, ready to really understand the challenges they are going through”
Gold Partner
RASA
“It’s been really good, really well organised, I walked straight in with my QR code, we’ve had 2 or 3 people come round from the organisers making sure we’re ok, we really like it, great atmosphere and shows how cool ai is at the moment with the great buzz”
Gold Partner
NEXTIVA
“It’s been absolutely amazing, it’s been such a breath of fresh air to have organised meetings as well as this open conference space”
Gold Partner
INTERCOM
“These events are enormously important, it’s a crowded space and everybody is trying to get attention, new ai agents seem to be popping up every day so we value events like this as we get to meet people face 2 face which is so important, its been fantastic”
Headline Partner
Meet senior buyers with genuine purchasing authority
Our key partners benefit from pre-arranged One-to-One Meetings, facilitated by a trusted external white glove concierge agency. This service provides a fully tailored programme of meetings with qualified potential buyers, ensuring a clear return on investment.
Sponsors can select meetings with registered delegates, creating new business relationships and meaningful face-to-face interactions. This summit is an unparalleled opportunity for the customer engagement community to connect, learn, and grow.
Interested in finding out more about the Customer Engagement Summit?
Click below to download the sponsorship brochure.
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TESTIMONIALS
Nicky Haddow
Victoria’s Secret UK Head of MarketingI am an enthusiastic Marketing Expert that is passionate about delivering integrated & impactful 360 marketing propositions & campaigns that are not only Brand & Customer focused but commercially driven & data led. With 20+ years experience in Fashion & Apparel omni channel retailing, I love developing marketing strategies that perfectly align with the overall business objectives and market relevance, whilst driving innovation and retaining brand integrity.
Nicky Haddow
Victoria’s Secret UK Head of MarketingI am an enthusiastic Marketing Expert that is passionate about delivering integrated & impactful 360 marketing propositions & campaigns that are not only Brand & Customer focused but commercially driven & data led. With 20+ years experience in Fashion & Apparel omni channel retailing, I love developing marketing strategies that perfectly align with the overall business objectives and market relevance, whilst driving innovation and retaining brand integrity.
Nicky Haddow
Victoria’s Secret UK Head of MarketingI am an enthusiastic Marketing Expert that is passionate about delivering integrated & impactful 360 marketing propositions & campaigns that are not only Brand & Customer focused but commercially driven & data led. With 20+ years experience in Fashion & Apparel omni channel retailing, I love developing marketing strategies that perfectly align with the overall business objectives and market relevance, whilst driving innovation and retaining brand integrity.
Six specialised topic stages
Our comprehensive summit agenda is packed with case studies from the world’s largest brands and insights from top experts in customer engagement. Our 2025 summit lineup of speakers represented diverse organisations including AXA, Bupa, Costa Coffee, Estee Lauder, Experian, IKEA, John Lewis, LinkedIn, Victoria’s Secret, Volvo, and many more. Their insights and experiences provided invaluable lessons for all attendees.
This isn’t just another conference - it’s a premier opportunity to forge new business relationships with 3,000 attendees, engage in face-to-face meetings, and close deals that will transform your business.
FUTURE OF THE CONTACT CENTRE
Contact centers are rapidly changing and becoming more digital to meet evolving customer expectations for quick, efficient service. Advances in technology, such as AI, chatbots, and cloud solutions, enable personalised, seamless interactions and 24/7 support, improving operational efficiency and enhancing the overall customer experience.
- Enhancing Service Quality and Efficiency
- Multi-Channel Support Strategies
- Employee Training and Motivation in Customer Service
- Proactive Customer Service Strategies
- Using Technology for Service Improvement
- Best Practices in Customer Service
CUSTOMER CONTACT
Customer engagement is evolving to dynamic, AI powered multichannel interactions. Businesses are adopting omnichannel strategies that seamlessly integrate voice, chat, social media, and self-service options. This transformation is driven by AI-enabled personalisation, predictive analytics, and automated solutions that provide faster, more tailored customer experiences across all touchpoints.
- Ai-powered Personalised Interactions
- Seamless Omnichannel Experience Delivery
- Real-time Adaptive Customer Support
- Virtual Shopping Assistance Integration
- Automated Cross-channel Marketing Solutions
- Mobile-first Engagement Strategies
DATA AND ANALYTICS
Empowering businesses to gather and analyse huge amounts of information from diverse sources, revealing patterns and trends in customer behavior and identify friction points. Understanding individual preferences helps create personalised experiences boosting satisfaction and loyalty and help anticipate future actions, allowing proactive strategies to reduce churn. Using real-time insights to refine messaging, product offerings, and marketing campaigns for targeted engagement.
- Integrating Data from All Customer Touchpoints
- Predictive Modelling for Customer Insights
- Real-time Data Analytics in Customer Engagement
- Ethical Use of Customer Data
- Data Visualization Techniques for Customer Insights
- Using Personalisation in Customer Engagement
CUSTOMER EXPERIENCE MANAGEMENT (CXM)
A holistic strategy integrating methodologies, processes, and technologies ensuring positive customer interactions across all touchpoints throughout the customer lifecycle, relying on gaining deep insights into customers’ needs, preferences and behaviors through tools such as customer surveys, feedback analysis, and customer journey mapping. Effective CXM requires collaboration across various organisational functions, including marketing, sales, service and operations, to create seamless and memorable experiences.
- Implementing Customer-Centric Culture and Practices
- Designing and Optimising Customer Journeys
- Measuring and Improving Customer Outcomes
- Voice of Customer: Gathering and Implementing Feedback
- CX and UX Integration for Enhanced Customer Satisfaction
- Successful CXM Strategies in a Digital Era
ENGAGEMENT MARKETING
Fostering two-way conversations between brands and customers to forge meaningful connections through digital channels like email, social media, and push notifications. Delivering timely, personalised content to boost customer engagement, focusing on tailored experiences that align with customers’ interests, encouraging active participation. Placing customers at the center of the strategy, brands can build emotional connections, enhance satisfaction, ultimately strengthening brand-customer relationships.
- Integrating Email and Social Campaigns
- Creating Valuable, Relevant Content
- Fostering Two-way Dialogue With Customers
- Setting Measurable Goals and KPI’s
- Building Emotional Connections Through Storytelling
- Analysing Cross-channel Engagement Metrics
LOYALTY, RETENTION & GROWTH
Customer engagement drives loyalty and retention by fostering emotional connections that lead to repeat purchases, increased spending and ultimately growth. Engaged customers become brand advocates and provide valuable feedback. Sales teams can leverage these strong relationships to cross-sell and upsell more effectively. This creates a sustainable cycle of growth through word-of-mouth referrals and enhanced customer lifetime value.
- Building Effective Customer Loyalty
- Measuring and Improving Retention Rates
- Customer Lifetime Value (CLV) Optimisation
- Cross-Generation Sales Tactics
- B2B versus B2C Engagement
- Reducing Churn and Increasing Win-Backs
Engage Business Media Events
ENGAGE EMPLOYEE SUMMIT
Putting the employee at the heart of the organisation and focusing on key issues, challenges and opportunities around engaging our people. Now in its 11th year and Europe’s largest event of its kind, engaged employees are more important to organisations than ever before.
ENGAGE CUSTOMER SUMMIT
The industry’s largest event is in it's 15th year and promises a jam-packed day of diverse content covering all aspects of Customer Engagement. We’re living in the most transformational period than many of us will ever experience, where the experiential aspect of customer engagement is more important than ever.
ENGAGE AWARDS
The Engage Awards, now in their 11th year, celebrates engagement across customer, employee, sales, and marketing, reflecting the depth of the relationship and the degree of active participation and connection. Together, these engagement efforts contribute to organisational success and sustained growth.