

REVOLUTIONISE YOUR BUSINESS AT EUROPE’S PREMIER CONFERENCE AND EXPO
The future of Customer Engagement isn’t just exciting - it’s revolutionary! We’re on the brink of a seismic shift that will redefine how businesses connect with their audience. A world where holistic customer views, powered by cloud solutions and diverse multichannel communications, creating seamless and personalised experiences.
This isn’t just evolution; it’s a customer-centric revolution that will separate the innovators from the laggards. The Customer Engagement Summit embraces the future and is where we transform customer relationships forever?
ATTENDEES
SPEAKERS
SPONSORS
MEETINGS
ENGAGE BUSINESS MEDIA TIMELINE
2009
NEW WEBSITE LAUNCHED
EngageCustomer.com
Showcasing how organisations need to be where their customers are. They need to take a more holistic view of them across all channels; offline, online, social and mobile and truly evaluate ‘what makes them tick.
2010
FIRST LIVE EVENT LAUNCH
Directors Forum Series
How Employee Engagement can drive business Performance and deliver successful Customer Engagement.
Welcoming 100 Senior Professionals to Central London.
2011
DIRECTORS FORUM
Linking CX to EX
How to forge the link between employee and customer engagement, performance and profitability in turbulent times.
Providing benefits to all stakeholders and to gain competitive advantage.
2012
DIRECTORS FORUM
Customer Loyalty and EX
Lifting the lid on the employee engagement strategies that are making some organisations winners in the battle for customer loyalty and creating a competitive advantage.
2012
ANNUAL SUMMIT LAUNCH EVENT
Customer Engagement Summit
The only joined-up customer experience event to drive customer and employee engagement solutions, performance and profitability
2013
DIRECTORS FORUM
Employee and Customer Engagement
It is becoming one of the hottest strategic boardroom level topics, tough economic conditions are forcing it is taken seriously at the highest levels of business and government
2014
DIRECTORS FORUM
Employee and Customer Engagement Forum
The correlation between highly engaged employees and customers who are similarly engaged is irrefutable. Studies now show two in three employees remain disengaged.
2014
NEW WEBSITE LAUNCHED
EngageEmployee.com
Research reveals the most important business challenges identified by CEO’s are around their people and their customer relationships. The complete resource for leading edge thinking on employee engagement.
2015
ANNUAL SUMMIT LAUNCH EVENT
Employee Engagement Summit
Putting the employee at the heart of the organisation. Highlighting the cultural and commercial benefits of organisations taking a holistic view of their employee and customer engagement strategies
2016
ANNUAL AWARDS LAUNCH
Engage Awards
Designed to recognise innovation and excellence across the entire spectrum of customer and employee engagement, shining a light and showcasing organisational excellence and achieving individuals.
2017
NEW WEBSITE LAUNCHED
EngageMartech.com
Taking a deep dive into the challenges and opportunities relating to the technology used in Marketing, playing an important role in CX as technology enables greater customer understanding and insight
2018
ANNUAL SUMMIT LAUNCH EVENT
Marketing Engagement Summit
Constantly evolving technologies are allowing organisations to take an increasingly holistic view of their customers while at the same time facilitating the delivery of personalised offerings.
2019
NEW WEBSITE LAUNCHED
EngageSales.com
Traditional sales methodologies are an artefact of the old world and no longer work. Positive or negative, the tone set in the sales process will inform customers’ expectations for the rest of their experience.
2020
VIRTUAL EVENT STUDIO LAUNCH
Live 'Newsroom Studio’ format
First-class TV quality broadcast, enabling us to effectively and efficiently run a pure virtual format. This interview led approach streamed directly to the comfort of one’s desk providing significant reach.
2021
ANNUAL SUMMIT LAUNCH EVENT
Sales Engagement Summit
Top Sales Professionals are firmly focused on enablement, 80% of sales leaders have made changes to their process due to changing buyer expectations, 57% of buyers have switched to a competitor.
2022
ANNUAL AWARDS LAUNCH
Engage B2B Awards
The Engage B2B Awards are designed to recognise innovation and excellence across the entire spectrum of marketing and sales engagement. Advances in technology enable greater customer understanding and insight.
2023
TOP FIFTY UK BRANDS
EngageFifty.com
A joined up approach to Customer and Employee Experience.
The UK's elite trailblazing brands and individuals demonstrating the numerous business benefits of this approach.
2024
ENGAGE AWARDS
EngageAwards.com
Engage Awards, now in their 10th year, celebrate engagement across customer, employee, sales, and marketing. Organisations that prioritise and foster engagement create positive and lasting experiences, build brand loyalty, and achieve long-term success.
2025
ANNUAL SUMMITS
Customer and Employee Engagement Summit
The Summits now unite our conferences under one roof, amplifying our impact, drawing an even larger audience and placing the summit expo at the very heart of the event.
THE FUTURE IS NOW AND BRINGS A WEALTH OF OPPORTUNITIES..
Our industry-recognised Customer Engagement Summit has seen remarkable growth in sponsors and exhibitors, becoming pivotal for business development.
We stand at the cusp of a transformative revolution in customer engagement. A new era dawns where comprehensive consumer insights, fueled by cloud-based technologies and integrated omnichannel interactions, forge frictionless and tailored experiences. This paradigm shift propels brand fidelity and recognition throughout every customer touchpoint, reshaping the business-consumer relationship landscape.
The summit’s consistent expansion and unwavering support from partners underscore our success in fostering valuable connections and driving innovation in the customer engagement sphere. This growth reflects our commitment to delivering unparalleled networking opportunities.
Our community of 102,000 senior leaders excels in organising top-tier events, including the Customer Engagement Summit and the annual Engage Awards.
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72%
Director-level or above -
85%
Key decision makers -
92%
Would attend again -
82%
Partner renewal rate
TESTIMONIALS

Nicky Haddow
Victoria’s Secret UK Head of MarketingI am an enthusiastic Marketing Expert that is passionate about delivering integrated & impactful 360 marketing propositions & campaigns that are not only Brand & Customer focused but commercially driven & data led. With 20+ years experience in Fashion & Apparel omni channel retailing, I love developing marketing strategies that perfectly align with the overall business objectives and market relevance, whilst driving innovation and retaining brand integrity.

Nicky Haddow
Victoria’s Secret UK Head of MarketingI am an enthusiastic Marketing Expert that is passionate about delivering integrated & impactful 360 marketing propositions & campaigns that are not only Brand & Customer focused but commercially driven & data led. With 20+ years experience in Fashion & Apparel omni channel retailing, I love developing marketing strategies that perfectly align with the overall business objectives and market relevance, whilst driving innovation and retaining brand integrity.

Nicky Haddow
Victoria’s Secret UK Head of MarketingI am an enthusiastic Marketing Expert that is passionate about delivering integrated & impactful 360 marketing propositions & campaigns that are not only Brand & Customer focused but commercially driven & data led. With 20+ years experience in Fashion & Apparel omni channel retailing, I love developing marketing strategies that perfectly align with the overall business objectives and market relevance, whilst driving innovation and retaining brand integrity.

“The information was great and enabled a better understanding of some topics that can often be hard to digest. The different sectors/speakers gave a wider perception on what was happening in both the public and private sectors and showcased many of the efforts taken to improve CX.”Digital Journey Manager,, Vodafone Group



Featuring six specialised topic stages
Our comprehensive summit agenda is packed with case studies from the world’s largest brands and insights from top experts in customer engagement. Our 2024 summit lineup of speakers represented diverse organisations including AXA, Bupa, Costa Coffee, Estee Lauder, Experian, IKEA, John Lewis, LinkedIn, Victoria’s Secret, Volvo, and many more. Their insights and experiences provided invaluable lessons for all attendees.
This isn’t just another conference - it’s a premier opportunity to forge new business relationships with 2,000 attendees, engage in face-to-face meetings, and close deals that will transform your business.
TOPIC SPECIFIC STAGES
Leverage our topic-specific stages to showcase your solution to a highly targeted and relevant audience, maximising your impact and engagement with potential clients who are actively seeking innovations in your field.
FUTURE OF THE CONTACT CENTRE
Contact centers are rapidly changing and becoming more digital to meet evolving customer expectations for quick, efficient service. Advances in technology, such as AI, chatbots, and cloud solutions, enable personalised, seamless interactions and 24/7 support, improving operational efficiency and enhancing the overall customer experience.
- Enhancing Service Quality and Efficiency
- Multi-Channel Support Strategies
- Employee Training and Motivation in Customer Service
- Proactive Customer Service Strategies
- Using Technology for Service Improvement
- Best Practices in Customer Service
CUSTOMER CONTACT
Customer engagement is evolving to dynamic, AI powered multichannel interactions. Businesses are adopting omnichannel strategies that seamlessly integrate voice, chat, social media, and self-service options. This transformation is driven by AI-enabled personalisation, predictive analytics, and automated solutions that provide faster, more tailored customer experiences across all touchpoints.
- Ai-powered Personalised Interactions
- Seamless Omnichannel Experience Delivery
- Real-time Adaptive Customer Support
- Virtual Shopping Assistance Integration
- Automated Cross-channel Marketing Solutions
- Mobile-first Engagement Strategies
DATA AND ANALYTICS
Empowering businesses to gather and analyse huge amounts of information from diverse sources, revealing patterns and trends in customer behavior and identify friction points. Understanding individual preferences helps create personalised experiences boosting satisfaction and loyalty and help anticipate future actions, allowing proactive strategies to reduce churn. Using real-time insights to refine messaging, product offerings, and marketing campaigns for targeted engagement.
- Integrating Data from All Customer Touchpoints
- Predictive Modelling for Customer Insights
- Real-time Data Analytics in Customer Engagement
- Ethical Use of Customer Data
- Data Visualization Techniques for Customer Insights
- Using Personalisation in Customer Engagement
CUSTOMER EXPERIENCE MANAGEMENT (CXM)
A holistic strategy integrating methodologies, processes, and technologies ensuring positive customer interactions across all touchpoints throughout the customer lifecycle, relying on gaining deep insights into customers’ needs, preferences and behaviors through tools such as customer surveys, feedback analysis, and customer journey mapping. Effective CXM requires collaboration across various organisational functions, including marketing, sales, service and operations, to create seamless and memorable experiences.
- Implementing Customer-Centric Culture and Practices
- Designing and Optimising Customer Journeys
- Measuring and Improving Customer Outcomes
- Voice of Customer: Gathering and Implementing Feedback
- CX and UX Integration for Enhanced Customer Satisfaction
- Successful CXM Strategies in a Digital Era
ENGAGEMENT MARKETING
Fostering two-way conversations between brands and customers to forge meaningful connections through digital channels like email, social media, and push notifications. Delivering timely, personalised content to boost customer engagement, focusing on tailored experiences that align with customers’ interests, encouraging active participation. Placing customers at the center of the strategy, brands can build emotional connections, enhance satisfaction, ultimately strengthening brand-customer relationships.
- Integrating Email and Social Campaigns
- Creating Valuable, Relevant Content
- Fostering Two-way Dialogue With Customers
- Setting Measurable Goals and KPI’s
- Building Emotional Connections Through Storytelling
- Analysing Cross-channel Engagement Metrics
LOYALTY, RETENTION & GROWTH
Customer engagement drives loyalty and retention by fostering emotional connections that lead to repeat purchases, increased spending and ultimately growth. Engaged customers become brand advocates and provide valuable feedback. Sales teams can leverage these strong relationships to cross-sell and upsell more effectively. This creates a sustainable cycle of growth through word-of-mouth referrals and enhanced customer lifetime value.
- Building Effective Customer Loyalty
- Measuring and Improving Retention Rates
- Customer Lifetime Value (CLV) Optimisation
- Cross-Generation Sales Tactics
- B2B versus B2C Engagement
- Reducing Churn and Increasing Win-Backs
SUMMIT SPONSORS INCLUDE

Kantar
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow./pixelcut-export%20(10)-1.png)
Medallia
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Zoho
Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.
Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.
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Microsoft

InMoment
As the pace-setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. Analysts call out InMoment’s unique technology combined with in-house industry experts that empower brands to gain ROI from their CX programmes in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.

Salesforce

Emarsys
Emarsys, an SAP company, is the omnichannel customer engagement platform that empowers marketers to build, launch, and scale AI-powered personalized, omnichannel engagements that deliver business outcomes.
Emarsys is purpose-built to give more power to marketers so they can:
- Accelerate time to value by quickly onboarding data and channels to deploy cross-channel campaigns
- Deliver real-time, 1:1 personalization that builds trusted, loyal and lasting customer relationships with every interaction
- Succeed with proven guidance to make smart, quick decisions with data-driven insights and analytics
- Produce measurable results that drive predictable and profitable growth throughout the customer lifecycle
The SAP Emarsys Customer Engagement Platform is trusted by leading brands and innovative marketers across the globe including Nike, Samsonite, Wella, Aldo, Pizza Hut, Puma, SHEIN and Levi’s to engage, activate and retain customers.

Deloitte Digital


pre-arranged Meetings
Our key partners benefit from pre-arranged One-to-One Meetings, facilitated by a trusted external white glove concierge agency. This service provides a fully tailored programme of meetings with qualified potential buyers, ensuring a clear return on investment.
Sponsors can select meetings with registered delegates, creating new business relationships and meaningful face-to-face interactions. This summit is an unparalleled opportunity for the employee engagement community to connect, learn, and grow.


WHY SPONSOR
Sponsoring the Customer Engagement Summit provides access to high-level decision-makers, enhanced brand visibility, valuable networking opportunities, and the chance to showcase your innovations.
A fully turnkey exhibition solution, choice of sizes to suit all budgets and requirements. No need to bring anything, simply “turn up and go”, eliminating stress and reducing time. Send us your graphics and our contractor will print, build and dismantle on your behalf.
In an era where time is more valuable than ever, the compelling case to attend and sponsor this summit lies in the unique opportunity to connect with the very individuals who are driving the future of customer engagement and business transformation.
TICKET OPTIONS
Most Popular
Single Ticket
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All-Access Pass for Senior Customer Engagement Professionals
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6 Topic Stages + Main Stage
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Event Networking
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Interviews
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Pre-Arranged One-to-One Meetings
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Lunch Available - Gourmet Street Catering
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Networking Drinks Party - Night Summit
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All Registrations Subject to Approval
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Not Available for Suppliers/Vendors
FREE
Premium TICKET
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Includes all items as per Single Ticket Plus:
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Full Recordings of Talks
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Access to Presentation Slides
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VIP Fast-Track Registration
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Digital Goodie Bag
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AI Summary of Event
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All Registrations Subject to Approval
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Not Available for Suppliers/Vendors
£295
SUPPLIER TICKET
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Vendors & Suppliers pass
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6 Topic Stages + Main Stage
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Networking and Commercial Opportunities
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Interviews
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Interactive Panel Debates
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Networking Opportunities
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Lunch Available - Gourmet Street Catering
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Networking Drinks Party - Night Summit
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All Registrations Subject to Approval
£1,495
Engage Business Media Events

EMPLOYEE ENGAGEMENT SUMMIT
Putting the employee at the heart of the organisation and focusing on key issues, challenges and opportunities around engaging our people. Now in its 12th year and Europe’s largest event of its kind, engaged employees are more important to organisations than ever before.
CUSTOMER ENGAGEMENT SUMMIT
The industry’s largest event is in it's 16th year and promises a jam-packed day of diverse content covering all aspects of Customer Engagement. We’re living in the most transformational period than many of us will ever experience, where the experiential aspect of customer engagement is more important than ever.
ENGAGE AWARDS
The Engage Awards, now in their 10th year, celebrates engagement across customer, employee, sales, and marketing, reflecting the depth of the relationship and the degree of active participation and connection. Together, these engagement efforts contribute to organisational success and sustained growth.
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