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Talkdesk
Talkdesk® is a global cloud contact centre leader for customer-obsessed companies. Our automation-first customer experience solutions optimise our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Sabio
Sabio Group is an expert services partner specialising in digital CX transformation. Sabio uses contact centre, AI, and data insights to help create brilliant customer experiences, enabling you to get to know your customers better and making their interactions smooth and memorable.
Established as a consultancy-led authority in the European contact centre industry, helping organisations navigate the increasingly complex CX landscape, Sabio's comprehensive solutions, services and consultancy expertise blend seamlessly to empower organisations to deliver exceptional customer and employee experiences.
Our distinctive approach leverages our own knowledge and technology alongside world-class technology leaders such as Amazon, Avaya, Cognigy, Genesys, Google, Microsoft, Salesforce, Twilio and Verint. This powerful combination enables Sabio’s clients to optimise customer journeys by making informed decisions across multiple contact channels. With deep specialisation in contact centre infrastructure, artificial intelligence, and data insight solutions, Sabio has earned the trust of European and global brands, guiding them through their most challenging customer experience transformations with expertise.
Verint
Verint® is a leader in Customer Experience (CX) Automation.
The world’s most iconic brands— including more than 80 of the Fortune 100 companies—rely on Verint Open Platform to achieve stronger, faster AI Business
Outcomes, Now™ that reduce costs and elevate CX. With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not sustainable solutions, organizations recognize the need for AI-powered platforms and CX Automation to achieve their strategic objectives and realize significant ROI.
Zendesk - Customer
Kantar
Kantar is the world’s leading marketing data and analytics business. We deliver the intelligence needed to power brand growth.
We provide the signals that help organisations act quickly and confidently. We empower brands to make effective marketing decisions based on predictive evidence. And we help them craft powerful growth strategies rooted in the connection between consumers, brands and enterprise value.
All this is powered by our uniquely robust human and synthetic data, our unrivalled IP, our AI-native platform and the team of global brand experts that bring this all together.
Kantar
Kantar is the world’s leading marketing data and analytics business. We deliver the intelligence needed to power brand growth.
We provide the signals that help organisations act quickly and confidently. We empower brands to make effective marketing decisions based on predictive evidence. And we help them craft powerful growth strategies rooted in the connection between consumers, brands and enterprise value.
All this is powered by our uniquely robust human and synthetic data, our unrivalled IP, our AI-native platform and the team of global brand experts that bring this all together.
Allego
Sprinklr
Treasure Data
Medallia
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
Dialpad
Dialpad
Cirrus Response
“How many BLEEPing times do I have to BEEPing repeat myself just to change my BLEEPing Direct Debit?”
We get it, customers want answers the first time, and they want them fast. Your agents want to help but are busy banging their heads against outdated systems that slow everything down. It’s a lose lose for both sides.
That’s why we created Cirrus. Our AI-powered contact centre solutions connects all your tech and teams to help you deliver the best customer service possible.
Everyone hates contact centres.
So, give them a reason not to.
Foundever
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Delight.ai - Sendbird
By remembering every customer and understanding their intent, Delight.ai creates personal and purposeful interactions that strengthen customer loyalty, increase engagement, and drive revenue — all while maintaining the control, observability, and reliability enterprises expect.
Zoho
Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.
Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.
Seismic
exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI powered platform that prepares customer facing teams with the skills, content, tools, and insights needed to maximise every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organisations worldwide, Seismic helps businesses achieve
measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia.
InMoment
As the pace-setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. Analysts call out InMoment’s unique technology combined with in-house industry experts that empower brands to gain ROI from their CX programmes in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.
Elevenlabs
Reliable workflows: Always-on AI executes end-to-end tasks safely and accurately with built-in guardrails.
Partnership approach: From design to go-live, our team works alongside yours to ensure success.
Omnichannel by design: A single platform for voice, chat, and beyond, future-proofing customer engagement.
Trusted by leading enterprises, ElevenLabs is redefining how businesses connect with customers at scale.
Sierra
Sierra is the platform that helps businesses build better, more human customer experiences with AI. Founded by industry veterans Bret Taylor and Clay Bavor, Sierra enables companies to deploy autonomous AI agents that provide fast, personalized, always-on support across channels
Trusted by brands like Sonos, Bumble, and WeightWatchers, Sierra’s flexible model meets customers where they are—offering everything from enterprise-ready, fully supported deployments to build-your-own no-code journeys. Both CX and Engineering teams can move fast, choosing the right approach to fit their evolving needs.
Brevo
Products and Services
- Marketing Platform: Send personalized messages across all channels via Email, SMS, WhatsApp, Push, Mobile Wallet, Chat and more. Use automation & AI-enabled features to optimize campaigns and scale faster.
- Loyalty Platform: Create and manage a loyalty program tailored to your business, define rules, benefits and tiers. Offer attractive rewards and gain deep insights into customer behaviour.
- Customer Data Platform: Unify, manage and sync your online and offline data for a 360-degree customer view. Make faster decisions by using a single source of truth with accurate data.
- Messaging API: Send millions of transactional messages instantly, reliably and precisely. Improve customer experience with personalized messages and real time notifications.
Top 3 Benefits
- Ease of Use: Take the complexity out of your workflow with tools that are as powerful as they are easy to use. No IT, no extensive training – just seamless migration and accessible features designed to help you succeed from day one.
- Great Value: The unique and flexible pricing model is designed to allow businesses to access the high-end digital solutions they really need, and add features as they grow.
- Superb Customer Service: From personalized onboarding to regular business reviews, our team is here to help you achieve your goals – with 24/7 support in 6 languages
Decagon
Capita
Braze
Zoom
Ignite Tech (khoros)
With over 20 years of experience, we’re a global leader revolutionizing CX with software and services for digital care, messaging, chat, social marketing, and online communities.
IgniteTech's AI-First vision for Khoros represents more than just a technology upgrade, it's a fundamental rethinking of how engagement works in the digital age. By focusing on all three dimensions of engagement (thinking, feeling, and doing) and leveraging IgniteTech’s cutting-edge AI technologies, a new paradigm will be created for customer and employee engagement that will drive measurable business value for years to come.
Fin
Fin is the only complete, fully configurable AI Agent System in customer service—empowering support teams to customize, test, and continuously improve Fin through a no-code user experience anyone can manage.
Qualtrics
SPRINKLR
“We’ll definitely come again, we did this event at the Brewery last year, it’s the first time here in Battersea, what a setting. There’s been people I’ve been following on LinkedIn for years and finally met today, hopefully I’ll be enjoying a drink with them at the Engage Inn later today”
Headline Partner
ZOOM
“This event has been brilliant, not just the amount of footfall, but the percentage that have wanted to come and speak about use cases and challenges within their organisations, its been a breath of breath fresh air to be able to have those conversations and see where Zoom can help them”
Diamond Partner
ZENDESK
“Great opportunity to speak to clients face 2 face and to learn about what else is going on in the industry and how our customers are impacted not just in our space but across other areas, service, loyalty and marketing”
Platinum Partner
FRONT
“We’ve come to a number of engage events over the last 3 years, we always come out with really interesting conversations, this event we rate really highly in regards to our ICP’s, the event has all the right people from the industry here”
Gold Partner
VERINT
“It’s been great, I’ve met a couple of key clients today and a couple I’ve not met before, it’s a really well put on event, I’ve been to a number of engage events over the years, but this is the best of the lot”
Headline Partner
ELEVEN LABS
“It’s been great, we were at the this one last year but the first time we’ve had such a big presence, and the first year we’ve been on the stage. 100% recommend this event to others, this sector is evolving so quickly, especially with Ai supercharging these customer experiences”
Headline Partner
KHOROS
“It’s been very good so far, my colleague spoke this morning, generative ai has presented a new challenge for communities so traditional traffic is dropping , so having this event and being able to speak to others experiencing those challenges is fantastic”
Platinum Partner
ZOHO DESK
“These events are enormously valuable to us, there’s nothing like meeting people in person and getting direct feedback from prospective customers and existing customers, these events are the lifeblood for businesses like ours”
Diamond Partner
VENTRICA
“The event has been brilliant, really well attended, lots of people here from different backgrounds also a lot of the same faces – it’s been good to see everyone. This event is so important, people ready to engage and talk, ready to really understand the challenges they are going through”
Gold Partner
RASA
“It’s been really good, really well organised, I walked straight in with my QR code, we’ve had 2 or 3 people come round from the organisers making sure we’re ok, we really like it, great atmosphere and shows how cool ai is at the moment with the great buzz”
Gold Partner
NEXTIVA
“It’s been absolutely amazing, it’s been such a breath of fresh air to have organised meetings as well as this open conference space”
Gold Partner
INTERCOM
“These events are enormously important, it’s a crowded space and everybody is trying to get attention, new ai agents seem to be popping up every day so we value events like this as we get to meet people face 2 face which is so important, its been fantastic”
Headline Partner
Meet senior buyers with genuine purchasing authority
Our key partners benefit from pre-arranged One-to-One Meetings, facilitated by a trusted external white glove concierge agency. This service provides a fully tailored programme of meetings with qualified potential buyers, ensuring a clear return on investment.
Sponsors can select meetings with registered delegates, creating new business relationships and meaningful face-to-face interactions. This summit is an unparalleled opportunity for the customer engagement community to connect, learn, and grow.
Interested in finding out more about the Engage Customer Summit?
Click below to download the sponsorship brochure.
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TESTIMONIALS
Nicky Haddow
Victoria’s Secret UK Head of MarketingI am an enthusiastic Marketing Expert that is passionate about delivering integrated & impactful 360 marketing propositions & campaigns that are not only Brand & Customer focused but commercially driven & data led. With 20+ years experience in Fashion & Apparel omni channel retailing, I love developing marketing strategies that perfectly align with the overall business objectives and market relevance, whilst driving innovation and retaining brand integrity.
Nicky Haddow
Victoria’s Secret UK Head of MarketingI am an enthusiastic Marketing Expert that is passionate about delivering integrated & impactful 360 marketing propositions & campaigns that are not only Brand & Customer focused but commercially driven & data led. With 20+ years experience in Fashion & Apparel omni channel retailing, I love developing marketing strategies that perfectly align with the overall business objectives and market relevance, whilst driving innovation and retaining brand integrity.
Nicky Haddow
Victoria’s Secret UK Head of MarketingI am an enthusiastic Marketing Expert that is passionate about delivering integrated & impactful 360 marketing propositions & campaigns that are not only Brand & Customer focused but commercially driven & data led. With 20+ years experience in Fashion & Apparel omni channel retailing, I love developing marketing strategies that perfectly align with the overall business objectives and market relevance, whilst driving innovation and retaining brand integrity.
Talkdesk
Talkdesk® is a global cloud contact centre leader for customer-obsessed companies. Our automation-first customer experience solutions optimise our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Sabio
Sabio Group is an expert services partner specialising in digital CX transformation. Sabio uses contact centre, AI, and data insights to help create brilliant customer experiences, enabling you to get to know your customers better and making their interactions smooth and memorable.
Established as a consultancy-led authority in the European contact centre industry, helping organisations navigate the increasingly complex CX landscape, Sabio's comprehensive solutions, services and consultancy expertise blend seamlessly to empower organisations to deliver exceptional customer and employee experiences.
Our distinctive approach leverages our own knowledge and technology alongside world-class technology leaders such as Amazon, Avaya, Cognigy, Genesys, Google, Microsoft, Salesforce, Twilio and Verint. This powerful combination enables Sabio’s clients to optimise customer journeys by making informed decisions across multiple contact channels. With deep specialisation in contact centre infrastructure, artificial intelligence, and data insight solutions, Sabio has earned the trust of European and global brands, guiding them through their most challenging customer experience transformations with expertise.
Verint
Verint® is a leader in Customer Experience (CX) Automation.
The world’s most iconic brands— including more than 80 of the Fortune 100 companies—rely on Verint Open Platform to achieve stronger, faster AI Business
Outcomes, Now™ that reduce costs and elevate CX. With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not sustainable solutions, organizations recognize the need for AI-powered platforms and CX Automation to achieve their strategic objectives and realize significant ROI.
Zendesk - Customer
Kantar
Kantar is the world’s leading marketing data and analytics business. We deliver the intelligence needed to power brand growth.
We provide the signals that help organisations act quickly and confidently. We empower brands to make effective marketing decisions based on predictive evidence. And we help them craft powerful growth strategies rooted in the connection between consumers, brands and enterprise value.
All this is powered by our uniquely robust human and synthetic data, our unrivalled IP, our AI-native platform and the team of global brand experts that bring this all together.
Kantar
Kantar is the world’s leading marketing data and analytics business. We deliver the intelligence needed to power brand growth.
We provide the signals that help organisations act quickly and confidently. We empower brands to make effective marketing decisions based on predictive evidence. And we help them craft powerful growth strategies rooted in the connection between consumers, brands and enterprise value.
All this is powered by our uniquely robust human and synthetic data, our unrivalled IP, our AI-native platform and the team of global brand experts that bring this all together.
Allego
Sprinklr
Treasure Data
Medallia
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
Dialpad
Dialpad
Cirrus Response
“How many BLEEPing times do I have to BEEPing repeat myself just to change my BLEEPing Direct Debit?”
We get it, customers want answers the first time, and they want them fast. Your agents want to help but are busy banging their heads against outdated systems that slow everything down. It’s a lose lose for both sides.
That’s why we created Cirrus. Our AI-powered contact centre solutions connects all your tech and teams to help you deliver the best customer service possible.
Everyone hates contact centres.
So, give them a reason not to.
Foundever
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Delight.ai - Sendbird
By remembering every customer and understanding their intent, Delight.ai creates personal and purposeful interactions that strengthen customer loyalty, increase engagement, and drive revenue — all while maintaining the control, observability, and reliability enterprises expect.
Zoho
Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.
Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.
Seismic
exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI powered platform that prepares customer facing teams with the skills, content, tools, and insights needed to maximise every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organisations worldwide, Seismic helps businesses achieve
measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia.
InMoment
As the pace-setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. Analysts call out InMoment’s unique technology combined with in-house industry experts that empower brands to gain ROI from their CX programmes in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.
Elevenlabs
Reliable workflows: Always-on AI executes end-to-end tasks safely and accurately with built-in guardrails.
Partnership approach: From design to go-live, our team works alongside yours to ensure success.
Omnichannel by design: A single platform for voice, chat, and beyond, future-proofing customer engagement.
Trusted by leading enterprises, ElevenLabs is redefining how businesses connect with customers at scale.
Sierra
Sierra is the platform that helps businesses build better, more human customer experiences with AI. Founded by industry veterans Bret Taylor and Clay Bavor, Sierra enables companies to deploy autonomous AI agents that provide fast, personalized, always-on support across channels
Trusted by brands like Sonos, Bumble, and WeightWatchers, Sierra’s flexible model meets customers where they are—offering everything from enterprise-ready, fully supported deployments to build-your-own no-code journeys. Both CX and Engineering teams can move fast, choosing the right approach to fit their evolving needs.
Brevo
Products and Services
- Marketing Platform: Send personalized messages across all channels via Email, SMS, WhatsApp, Push, Mobile Wallet, Chat and more. Use automation & AI-enabled features to optimize campaigns and scale faster.
- Loyalty Platform: Create and manage a loyalty program tailored to your business, define rules, benefits and tiers. Offer attractive rewards and gain deep insights into customer behaviour.
- Customer Data Platform: Unify, manage and sync your online and offline data for a 360-degree customer view. Make faster decisions by using a single source of truth with accurate data.
- Messaging API: Send millions of transactional messages instantly, reliably and precisely. Improve customer experience with personalized messages and real time notifications.
Top 3 Benefits
- Ease of Use: Take the complexity out of your workflow with tools that are as powerful as they are easy to use. No IT, no extensive training – just seamless migration and accessible features designed to help you succeed from day one.
- Great Value: The unique and flexible pricing model is designed to allow businesses to access the high-end digital solutions they really need, and add features as they grow.
- Superb Customer Service: From personalized onboarding to regular business reviews, our team is here to help you achieve your goals – with 24/7 support in 6 languages
Decagon
Capita
Braze
Zoom
Ignite Tech (khoros)
With over 20 years of experience, we’re a global leader revolutionizing CX with software and services for digital care, messaging, chat, social marketing, and online communities.
IgniteTech's AI-First vision for Khoros represents more than just a technology upgrade, it's a fundamental rethinking of how engagement works in the digital age. By focusing on all three dimensions of engagement (thinking, feeling, and doing) and leveraging IgniteTech’s cutting-edge AI technologies, a new paradigm will be created for customer and employee engagement that will drive measurable business value for years to come.
Fin
Fin is the only complete, fully configurable AI Agent System in customer service—empowering support teams to customize, test, and continuously improve Fin through a no-code user experience anyone can manage.
Qualtrics
Six specialised topic stages
Our comprehensive summit agenda is packed with case studies from the world’s largest brands and insights from top experts in customer engagement. Our 2025 summit lineup of speakers represented diverse organisations including AXA, Bupa, Costa Coffee, Estee Lauder, Experian, IKEA, John Lewis, LinkedIn, Victoria’s Secret, Volvo, and many more. Their insights and experiences provided invaluable lessons for all attendees.
This isn’t just another conference - it’s a premier opportunity to forge new business relationships with 3,000 attendees, engage in face-to-face meetings, and close deals that will transform your business.
FUTURE OF THE CONTACT CENTRE
Contact centers are rapidly changing and becoming more digital to meet evolving customer expectations for quick, efficient service. Advances in technology, such as AI, chatbots, and cloud solutions, enable personalised, seamless interactions and 24/7 support, improving operational efficiency and enhancing the overall customer experience.
- Enhancing Service Quality and Efficiency
- Multi-Channel Support Strategies
- Employee Training and Motivation in Customer Service
- Proactive Customer Service Strategies
- Using Technology for Service Improvement
- Best Practices in Customer Service
CUSTOMER CONTACT
Customer engagement is evolving to dynamic, AI powered multichannel interactions. Businesses are adopting omnichannel strategies that seamlessly integrate voice, chat, social media, and self-service options. This transformation is driven by AI-enabled personalisation, predictive analytics, and automated solutions that provide faster, more tailored customer experiences across all touchpoints.
- Ai-powered Personalised Interactions
- Seamless Omnichannel Experience Delivery
- Real-time Adaptive Customer Support
- Virtual Shopping Assistance Integration
- Automated Cross-channel Marketing Solutions
- Mobile-first Engagement Strategies
DATA AND ANALYTICS
Empowering businesses to gather and analyse huge amounts of information from diverse sources, revealing patterns and trends in customer behavior and identify friction points. Understanding individual preferences helps create personalised experiences boosting satisfaction and loyalty and help anticipate future actions, allowing proactive strategies to reduce churn. Using real-time insights to refine messaging, product offerings, and marketing campaigns for targeted engagement.
- Integrating Data from All Customer Touchpoints
- Predictive Modelling for Customer Insights
- Real-time Data Analytics in Customer Engagement
- Ethical Use of Customer Data
- Data Visualization Techniques for Customer Insights
- Using Personalisation in Customer Engagement
CUSTOMER EXPERIENCE MANAGEMENT (CXM)
A holistic strategy integrating methodologies, processes, and technologies ensuring positive customer interactions across all touchpoints throughout the customer lifecycle, relying on gaining deep insights into customers’ needs, preferences and behaviors through tools such as customer surveys, feedback analysis, and customer journey mapping. Effective CXM requires collaboration across various organisational functions, including marketing, sales, service and operations, to create seamless and memorable experiences.
- Implementing Customer-Centric Culture and Practices
- Designing and Optimising Customer Journeys
- Measuring and Improving Customer Outcomes
- Voice of Customer: Gathering and Implementing Feedback
- CX and UX Integration for Enhanced Customer Satisfaction
- Successful CXM Strategies in a Digital Era
ENGAGEMENT MARKETING
Fostering two-way conversations between brands and customers to forge meaningful connections through digital channels like email, social media, and push notifications. Delivering timely, personalised content to boost customer engagement, focusing on tailored experiences that align with customers’ interests, encouraging active participation. Placing customers at the center of the strategy, brands can build emotional connections, enhance satisfaction, ultimately strengthening brand-customer relationships.
- Integrating Email and Social Campaigns
- Creating Valuable, Relevant Content
- Fostering Two-way Dialogue With Customers
- Setting Measurable Goals and KPI’s
- Building Emotional Connections Through Storytelling
- Analysing Cross-channel Engagement Metrics
LOYALTY, RETENTION & GROWTH
Customer engagement drives loyalty and retention by fostering emotional connections that lead to repeat purchases, increased spending and ultimately growth. Engaged customers become brand advocates and provide valuable feedback. Sales teams can leverage these strong relationships to cross-sell and upsell more effectively. This creates a sustainable cycle of growth through word-of-mouth referrals and enhanced customer lifetime value.
- Building Effective Customer Loyalty
- Measuring and Improving Retention Rates
- Customer Lifetime Value (CLV) Optimisation
- Cross-Generation Sales Tactics
- B2B versus B2C Engagement
- Reducing Churn and Increasing Win-Backs
Engage Business Media Events
ENGAGE CUSTOMER SUMMIT
The industry’s largest event is in it's 15th year and promises a jam-packed day of diverse content covering all aspects of Customer Engagement. We’re living in the most transformational period than many of us will ever experience, where the experiential aspect of customer engagement is more important than ever.
ENGAGE AWARDS
The Engage Awards, now in their 11th year, celebrates engagement across customer, employee, sales, and marketing, reflecting the depth of the relationship and the degree of active participation and connection. Together, these engagement efforts contribute to organisational success and sustained growth.
