Partners
Our industry-recognised events have seen remarkable growth in sponsors and exhibitors, becoming pivotal for business development.
2025
Headliner Partners
The Summit’s consistent expansion and unwavering support from partners underscore our success in creating valuable connections and driving innovation in the customer engagement sphere.
This growth reflects our commitment to delivering unparalleled networking opportunities.
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Verint® is a leader in Customer Experience (CX) Automation.
The world’s most iconic brands— including more than 80 of the Fortune 100 companies—rely on Verint Open Platform to achieve stronger, faster AI Business
Outcomes, Now™ that reduce costs and elevate CX. With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not sustainable solutions, organizations recognize the need for AI-powered platforms and CX Automation to achieve their strategic objectives and realize significant ROI.
Ipsos, with offices in 90 markets, is a global leader in optimising Experience programmes to drive business results. “Game Changers” – our tagline – summarises our ambition: To provide true understanding and make our changing world easier to navigate, so that our clients can make faster, smarter and bolder decisions.
Reliable workflows: Always-on AI executes end-to-end tasks safely and accurately with built-in guardrails.
Partnership approach: From design to go-live, our team works alongside yours to ensure success.
Omnichannel by design: A single platform for voice, chat, and beyond, future-proofing customer engagement.
Trusted by leading enterprises, ElevenLabs is redefining how businesses connect with customers at scale.
Fin is the only complete, fully configurable AI Agent System in customer service—empowering support teams to customize, test, and continuously improve Fin through a no-code user experience anyone can manage.
Diamond partners
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“How many BLEEPing times do I have to BEEPing repeat myself just to change my BLEEPing Direct Debit?”
We get it, customers want answers the first time, and they want them fast. Your agents want to help but are busy banging their heads against outdated systems that slow everything down. It’s a lose lose for both sides.
That’s why we created Cirrus. Our AI-powered contact centre solutions connects all your tech and teams to help you deliver the best customer service possible.
Everyone hates contact centres.
So, give them a reason not to.
Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.
Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.
It resolves issues before they escalate, automates workflows, and seamlessly hands off to human agents without losing context. Built on a proven messaging platform that powers over 300 million monthly users, Sendbird also offers in-app chat, voice, video, and notifications.
Trusted by global brands like Match Group, Just Eat, and DocPlanner, Sendbird helps businesses reduce ticket volume, boost CSAT, and stay responsive at scale. Learn more at sendbird.com.
Platinum partners
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CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organisations across all major verticals.
For more than 25 years, The Foundation has worked with brands and businesses to pioneer on behalf of customers and earn more decisions in their favour.
We work with our clients to develop customer-led strategies, create trailblazing innovations, and grow colleague capabilities by helping them experience outside-in perspectives first hand.
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
Sierra is the platform that helps businesses build better, more human customer experiences with AI. Founded by industry veterans Bret Taylor and Clay Bavor, Sierra enables companies to deploy autonomous AI agents that provide fast, personalized, always-on support across channels
Trusted by brands like Sonos, Bumble, and WeightWatchers, Sierra’s flexible model meets customers where they are—offering everything from enterprise-ready, fully supported deployments to build-your-own no-code journeys. Both CX and Engineering teams can move fast, choosing the right approach to fit their evolving needs.
With over 20 years of experience, we’re a global leader revolutionizing CX with software and services for digital care, messaging, chat, social marketing, and online communities.
IgniteTech's AI-First vision for Khoros represents more than just a technology upgrade, it's a fundamental rethinking of how engagement works in the digital age. By focusing on all three dimensions of engagement (thinking, feeling, and doing) and leveraging IgniteTech’s cutting-edge AI technologies, a new paradigm will be created for customer and employee engagement that will drive measurable business value for years to come.
SmartSurvey: Transform Customer Feedback into Actionable Intelligence
SmartSurvey empowers over 600,000 users worldwide to capture, analyse, and act on customer feedback in real-time. Our enterprise CX platform goes beyond basic surveys to deliver comprehensive programme management.
Real-Time CX Intelligence
Track NPS, CSAT, and CES metrics through dynamic dashboards that update instantly. Our AI-powered sentiment analysis reveals emotions behind responses, while thematic analysis transforms thousands of comments into actionable themes in seconds – surfacing issues before they escalate.
Close Every Loop
Our integrated Case Management ensures no feedback falls through cracks. When customers provide low scores, teams can instantly create cases, assign ownership, and communicate directly with respondents without leaving the platform. Transform detractors into promoters through systematic follow-up and resolution tracking.
Enterprise-Ready, FSQS-Accredited
Perfect for financial services, we're FSQS-accredited, ISO 27001 certified, and maintain 98/100 SecurityScorecard rating. UK-hosted data ensures complete compliance. With 293+ integrations and multi-channel distribution, SmartSurvey seamlessly fits your tech stack.
Real Partnership
Our UK-based team provides genuine support via chat, phone, and email. Transparent pricing, managed services available, and we guide you through implementation and beyond.
Join Allianz, Co-op Insurance, AXA, and thousands more who trust SmartSurvey to power their customer experience strategies.
RingCentral is a market-leading business communications and collaboration provider. Our cloud-based platform combines internal and external communications tools such as phone, messaging, video conferencing, webinar and customer engagement in a single integrated system, making processes much more efficient.
Gold partners
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As the pace-setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. Analysts call out InMoment’s unique technology combined with in-house industry experts that empower brands to gain ROI from their CX programmes in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.
Our flexible Saas platform allows marketers to create, tailor and deploy marketing gamification campaigns at scale to deliver results at every touchpoint.
Powering the playable marketing of 650+ brands globally, 15 games are played every second from our platform.
Founded in 2017 in Denmark, our expert teams in Aarhus, Copenhagen, Helsinki, and London inspire marketing where play means business, every day.
Trusst is a real-time partner in your data-driven decision-making, helping you turn insights into action and reducing human resource costs in the process.
Ventrica is a leading customer experience (CX) partner, blending AI innovation with human empathy to create meaningful brand connections. From light-touch digital solutions to full-scale CX transformation, we help organisations build loyalty, advocacy and long-term growth.
Through our Circle of Solutions, we unite people, process and technology to deliver scalable, emotionally intelligent experiences - whether through multilingual contact centres, digital insights or operational excellence.
Trusted by global brands including major quick-service restaurants, luxury retailers, tech and SaaS providers and more, we specialise in turning everyday interactions into moments that matter: Emotive CX
Recognised for our culture of passion, trust and excellence, we’re more than a contact centre - we’re a strategic partner helping brands shape the future of customer experience.
Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimise the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales.
Products and Services
- Marketing Platform: Send personalized messages across all channels via Email, SMS, WhatsApp, Push, Mobile Wallet, Chat and more. Use automation & AI-enabled features to optimize campaigns and scale faster.
- Loyalty Platform: Create and manage a loyalty program tailored to your business, define rules, benefits and tiers. Offer attractive rewards and gain deep insights into customer behaviour.
- Customer Data Platform: Unify, manage and sync your online and offline data for a 360-degree customer view. Make faster decisions by using a single source of truth with accurate data.
- Messaging API: Send millions of transactional messages instantly, reliably and precisely. Improve customer experience with personalized messages and real time notifications.
Top 3 Benefits
- Ease of Use: Take the complexity out of your workflow with tools that are as powerful as they are easy to use. No IT, no extensive training – just seamless migration and accessible features designed to help you succeed from day one.
- Great Value: The unique and flexible pricing model is designed to allow businesses to access the high-end digital solutions they really need, and add features as they grow.
- Superb Customer Service: From personalized onboarding to regular business reviews, our team is here to help you achieve your goals – with 24/7 support in 6 languages
With over 35 years of experience in the contact centre industry, we have been at the leading edge of innovation, developing and commercializing a wide range of ground-breaking solutions that resolve customer issues.
As innovation leaders since 2016, our high-trust platform uniquely bridges technical and business needs, enabling effective collaboration between developers and designers. With Rasa, you future-proof your AI investments: forged through every major shift in conversational AI, our platform ensures you’re never tied to a single model or trend, but equipped to adapt—and lead.
Our customers, many of whom are household names regulated by the markets in which they trade, use Clever Nelly to improve employee compliance, reduce employee risk, and improve individual employee productivity and performance, ultimately leading to a better customer experience.
exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI powered platform that prepares customer facing teams with the skills, content, tools, and insights needed to maximise every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organisations worldwide, Seismic helps businesses achieve
measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia.
Sabio Group is an expert services partner specialising in digital CX transformation. Sabio uses contact centre, AI, and data insights to help create brilliant customer experiences, enabling you to get to know your customers better and making their interactions smooth and memorable.
Established as a consultancy-led authority in the European contact centre industry, helping organisations navigate the increasingly complex CX landscape, Sabio's comprehensive solutions, services and consultancy expertise blend seamlessly to empower organisations to deliver exceptional customer and employee experiences.
Our distinctive approach leverages our own knowledge and technology alongside world-class technology leaders such as Amazon, Avaya, Cognigy, Genesys, Google, Microsoft, Salesforce, Twilio and Verint. This powerful combination enables Sabio’s clients to optimise customer journeys by making informed decisions across multiple contact channels. With deep specialisation in contact centre infrastructure, artificial intelligence, and data insight solutions, Sabio has earned the trust of European and global brands, guiding them through their most challenging customer experience transformations with expertise.
Zowie was founded on a belief: that conversations should be the default way people interact with brands. Not buttons. Not forms. Conversations.
Silver partners
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By integrating diverse data sources and leveraging both in-house and third-party large language models (LLMs), Caplena uncovers key themes, sentiment, and behavioral trends. Our interactive dashboards provide clear, real-time visualizations, enabling you to make data-driven decisions with ease.
With Caplena, you can enhance operational efficiency, refine your product-market fit, and optimize your business strategy by combining structured and unstructured data. Trusted by over 200 companies globally, including DHL, Lufthansa, and Euromonitor, we're here to help you unlock the insights that matter most.
Fullview is redefining customer support. We have built an AI Agent that goes far beyond traditional chatbots. Our AI can understand the different layers of a software interface, visually guide users through complex workflows, and even take actions like clicking and typing on their behalf. This makes it ideal for tasks such as complex how-to questions or CS onboardings.
Alongside the AI Agent, the Fullview platform includes a tool for cobrowsing with customers and replaying sessions, enabling teams to diagnose and resolve issues faster.
Leading companies worldwide, including Personio, Pipedrive, and Michelin, trust Fullview to speed up resolutions, improve customer experiences, and reduce support costs.
Agentic AI platform to build and operate AI Assistants that can assist human agents or run fully autonomous virtual AI agents. Deliver exceptional customer service and enhances productivity, AI Assistants improve response accuracy, significantly reduce resolution times, and elevate customer satisfaction. Deepdesk orchestration and integration capabilities ensure interoperability with Microsoft CoPilot and other Agentic AI systems.
At Tap CXM, we believe businesses do best when they focus on customer experience.
We embed strategic and technical expertise into marketing teams - helping you get more from your data, tech and talent to build more valuable, lasting customer relationships.
Whether you're trying to make sense of big data, enable hyper-personalised journeys, unify siloed teams or get more from your martech investment, we can help.
Our approach blends strategic and technical consulting, implementation and ongoing support, always grounded in real commercial value. By bringing people, process, data and tech together, we reduce operational costs, improve customer experience and drive measurable business performance.
With our team spread across three continents and a client roster including Miro, TUI and Specsavers, we combine global expertise with a personal touch. Our clients trust us to bring energy, clarity and capability – and we do.
You’ll find us on the CXM stage at 2.45pm. And at stand E5 throughout the day. Come say hi
Companies have a lot to say, and their audiences expect video content.
PlayPlay is the video creation platform that empowers Marketing and Communication teams to transform any message into engaging video stories.
With our powerful and intuitive products, the best AI technologies, and our focus on enterprise storytelling, we've enabled over 3,000 companies to make video their main form of communication.
Inspiring CSR initiatives, authentic employee interviews, valuable industry insights... bring all your stories to life with video.
Our superpower is not just collecting sentiment data, but in giving you actionable insights to anticipate the needs of your customers and communities. We are the only software that manages consumer feedback from acquisition to loyalty.
Reputation works with household brands from over 90 different sectors globally, we’ve been leading the way longer than anyone else. Brands including Bensons for Beds, Bluebird Care, Furniture Village, Greene King, Kwik Fit, Lookers, Optical Express, Renault, SSP, Stonegate Group, Tortilla, and more, trust Reputation as their partner of choice.
Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D. Power, and Amazon, Reputation turns feedback into growth.
SS&C is a global provider of investment and financial software-enabled services, specialising in a comprehensive range of solutions tailored to meet the diverse needs of clients within the global financial services industry. With a distinguished track record spanning over 35 years, we are a leader in delivering innovative and technology-driven solutions that empower organizations to thrive in today's dynamic marketplace.
Our extensive client base comprises over 22,000 organizations worldwide, representing a wide spectrum of entities including traditional asset managers, hedge funds, private equity firms, wealth managers, life companies, and pension funds. Operating in more than 100 cities across 35 countries, SS&C is committed to providing exceptional service and support on a global scale while maintaining a localised approach to meet the unique requirements of each region.
Creatio is a global vendor of one platform to automate workflows and CRM with no-code and a maximum degree of freedom. Millions of workflows are launched on our platform daily in 100 countries by thousands of clients. Genuine care for our clients and partners is a defining part of Creatio DNA.
For over 35 years, ANT has been helping some of the world’s best-known brands build stronger customer relationships.
Headquartered in Sheffield as well as our international delivery centre's, we deliver scalable, flexible customer engagement solutions that put people and outcomes first.
Our services span BPO customer service, inbound and outbound sales, lead generation, and appointment setting across sectors including retail, energy, automotive, insurance, publishing, and financial services.
At ANT, we combine the expertise of over 600 professionals with cutting-edge technology to create customer journeys that are personal, seamless, and measurable.
Whether it’s enhancing CX, driving sales growth, or safeguarding service quality during peak demand, we partner with brands to deliver results that matter.
We’re proud to be independently owned, agile, and innovation-driven, giving our clients the confidence that we’ll scale with them, adapt quickly, and never lose sight of what really counts: meaningful, lasting customer connections.
Bronze partners
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Trusted by Amazon, Allstate, Bank of Ireland and Zoom the platform analyses thousands of comments in seconds, surfacing themes and emotional drivers ranked by business impact. CX leaders gain proactive intelligence showing exactly how each insight affects revenue growth and retention, plus a prioritised action plan delivered in an automated, presentation-ready report.
For CX leaders struggling to demonstrate business impact and ROI, Adoreboard converts voice of customer data and call centre transcripts into measurable financial impact that board rooms understand
Xdroid is a leading provider of AI-powered speech analytics solutions designed to transform customer experience and optimize contact center performance. By leveraging cutting-edge natural language processing and machine learning technologies, Xdroid delivers deep insights into customer interactions, enabling organizations to enhance quality management, drive agent performance, and uncover actionable business intelligence.
Our innovative platform empowers businesses across industries to improve customer satisfaction, ensure compliance, and make data-driven decisions with real impact. With a strong focus on flexibility and ease of integration, Xdroid supports enterprises and partners in achieving operational excellence and measurable results.
Darwin removes the pain from buying business technology at every step. We deal directly with sales teams, so you get a streamlined buying process. From discovery to delivery, gain free, impartial advice and a rock solid qualification process that inform your choices of technology, vendors and solutions.
Businesses face huge costs by not choosing the right technologies or vendors. But the IT marketplace is complex, competitive and constantly evolving. The Darwin buying experience removes the stress of deadline chasing and vendor selection.
You get a streamlined, fully managed procurement process that’s easier, faster and risk-free. Less time, money and effort buying the technology means more focus on finding the best fit.
Our expertise:
- LICENCES
- IMPLEMENTATIONS
- ONBOARDINGS
- HEALTH CHECKS
- AI & AUTOMATIONS
- HELP CENTRES
- APPS, INTEGRATIONS & THEMES
- TRAININGS
CoActivate Group is a South African BPO delivering outsourced customer service and sales solutions. With over 16 years of experience, we partner with leading brands in telecoms, financial services, and beyond to manage the full customer lifecycle — from acquisition to retention.
What sets us apart is our blend of intelligent in-house technology and a people-first culture. Our proprietary platforms give clients real transparency and performance insight, while empowering team leaders and agents to deliver better outcomes. Our entrepreneurial approach means every agent takes ownership like it’s their own business, driving commitment, care, and results that last.
We back this with some of the strongest people metrics in the industry: lower attrition, longer tenure, and leadership development that ensures consistency for our clients.
At CoActivate, we don’t just run a call centre. We grow people, build partnerships, and deliver results that matter.
Our 24/7 AI Voice Agents pick up every call, follow up instantly, and keep conversations moving across phone, SMS, email, and WhatsApp.
Every lead is captured. Every chat is logged. Every customer feels heard.
Unlike clunky phone systems or bloated tools, JustCall keeps engagement simple and human, so your customers never feel like tickets, and your team never misses an opportunity.
In this quick tutorial, we’ll show you how to launch a fully functional AI Customer Support Line in under 4 minutes with JustCall’s AI Voice Agent.
Whether you’re in healthcare, e-commerce, or real estate, this is the fastest way to answer every call—day or night.
Infusing advanced AI technology into your contact center can simplify business operations and elevate both engagement and analytics. AI in the VCC Intelligent Workspace supports features like next-best-step guidance for agents, real-time transcription, advanced queueing, and reporting capabilities across interactions that boost agent performance.
Clearer conversations
Happier customers
Lower costs
Our flagship product, Sharpi, improves speech clarity and reduces background noise in call centers. Unlike conventional noise cancelling, Sharpi identifies patterns of spech in real-time, allowing to dynamically adjusting audio filters.
Columbus is a consultancy company helping organisations drive business value by defining, executing, and evolving the entire business.
By delivering digital value through human intelligence, we enable our customers to innovate and grow. With more than 1,500 employees, we guide our customers through their digital transformation and deliver lasting value within the manufacturing, retail and distribution, food, and life sciences industries. We advise, implement, and manage business-critical solutions within Cloud Services, ERP, Data & AI, Digital Commerce, Business Process Automation, Enterprise Information Management, Cybersecurity and more.
Knots.io isn’t just another AI tool—we’re your expert partner in automation. With years of experience helping scale-ups and enterprises streamline customer support, we go beyond software. We take the time to understand your business, uncover automation opportunities, implement tailored solutions, and manage the entire process from start to finish. Our automations eliminate repetitive tasks, reduce response times, and save teams millions in labour costs—so you can scale faster and deliver exceptional customer experiences.
Why Zendesk Clients Are Turning to DigifyBPO: The Specialist BPO for Customer Experience Excellence
As customer experience becomes the new battleground for brand loyalty, companies across the globe are rethinking how they deliver support, manage service operations, and optimize performance. Zendesk has emerged as a world leader in customer service software, trusted by thousands of businesses to deliver exceptional omnichannel experiences. But as any motorsport enthusiast will tell you: having the best machine only gets you so far — you need the right driver. Think of Zendesk as the Formula 1 car; in the hands of a novice, it’s underutilized. Put Max Verstappen behind the wheel, and you unlock the true potential. That’s where DigifyBPO comes in.
Meet DigifyBPO: Zendesk-Certified and Ecosystem-Embedded
DigifyBPO is a business process outsourcing company built from the ground up with one focus: Zendesk. As the only BPO partner that is 100% Zendesk-focused, DigifyBPO doesn’t just provide support staff — it delivers customer service operations optimized by experts who live and breathe the Zendesk platform. From configuration to customer conversations, every agent, supervisor, and strategist at DigifyBPO is deeply trained in Zendesk’s technology stack.
SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork.
Learn more at www.smg.com.
We combine QA consultancy with on-demand testing at scale (powered by a global crowd of 55,000+ vetted testers) to give brands fast, real-world insight across UX, UAT, accessibility and more.
From launch readiness to ongoing optimisation, we help you move faster, de-risk releases and deliver digital journeys your customers trust.
Global brands select us for customised insights that help them stand out, develop better products, and deliver outstanding customer experiences. Our advice is practical and prioritised, ensuring teams understand what to focus on first and why, with insights directly linked to ROI.
Our adaptable, collaborative approach and partnership mindset make us a trusted adviser to multinational companies worldwide. To evaluate your customer experience capabilities, try our free CX COMPASS™ self-assessment based on our proven framework.
Recognized with multiple international awards, including Stevie Awards and Contact Center World Gold medals, we are committed to innovation, quality, and excellence in customer service. Guided by our vision of digital transformation, we integrate AI-driven solutions to enhance efficiency, employee engagement, and customer satisfaction. At Pusula CX, we don’t just manage interactions—we create seamless, human-centered experiences that build trust and loyalty.
We help businesses get the best out of their Decisioning stacks, so they can personalise the customer experience and unlock business value.
We do this through our partnerships with leading Decisioning and Data solution providers, as well as via our in-house Design & Innovation Squad which develops custom solutions for our clients.
Zenarate supports over 200 of the world's leading enterprises, including Capital One, Biogen, Verizon, Bank of America, Costco, Aetna, and many others. Zenarate has received numerous prestigious awards, including recognition as a Deloitte Fast 500 company, one of Training Industry's Top AI Training Companies, CCW's Disruptive Technology of the Year, and the FinTech of the Future Award for Artificial Intelligence.
With Gainsight, businesses can leverage AI-driven insights from real-time customer interactions to enhance engagement, improve retention, and drive expansion. Learn how leading companies such as GE Digital, SAP and Workday use Gainsight at www.gainsight.com.
Message Matrix: Where Events Meet Intelligence
Transforming Event Experiences Through AI-Powered Messaging
Message Matrix is the pioneering AI-driven event engagement platform that revolutionises how attendees, exhibitors, and organisers connect. Built on secure communications foundations, we deliver instant, intelligent assistance through seamless WhatsApp and SMS integration that turns every interaction into meaningful engagement.
Our comprehensive AI concierge solutions eliminate the friction of traditional event apps while achieving unprecedented adoption rates of up to 99%. From conferences to festivals, we create personalised experiences that attendees love and sponsors value.
Our multilingual AI doesn't just answer questions - it conducts smart, human-like conversations in 95+ languages, provides real-time insights, and opens innovative revenue streams. With 97% message open rates and the ability to reduce support queries by 90%, we're not just improving events, we're transforming them into year-round engagement powerhouses.
Founded in 2021 | Trusted by Leading Event Organisers
Because great events deserve intelligent technology.
The leading digital identity and data platform
Celebrus is the leading digital identity and data platform designed to capture, contextualize, and activate true first-party data in milliseconds to improve marketing and fraud prevention across all digital channels.
Media Partners
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We are the UK's independent professional customer service body
We exist to improve your business performance by improving your customer experience.
By working with business, the public sector and the Government, we are positioning the UK as world leaders in service – to build a strong economy.
We help contact centres compare themselves to their closest competitors so they can understand what they are doing well, what needs to improve and how they can do this.
The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the contact centre industry.
We understand how technology, people and process best fit together, and how they will work collectively in the future.
Our research, data and insights are free to download from www.contactbabel.com.
Monthly Executive Club meetings and Networking Seminars present the latest customer contact thinking and strategy – while Contact Centre Monthly acts as an online resource for the customer service community. Our website features the latest industry news, incentive ideas, events listings, team and individual profiles, articles on strategy and technology, plus much more.
Membership gives you the DMA’s stamp of credibility, showing customers that trust, transparency, and value are at the heart of everything you do.
Members gain access to exclusive events, expert training, legal guidance, award-winning insight, and a network of 27,000+ marketers who are shaping the future of marketing.
Not a member yet? Now’s the time to join the UK’s most ambitious marketing community: https://dma.org.uk/dma-corporate-membership
Selling is what drives commercial activity. It is arguably the most important function of a company – no sales, no business, no future.
Sales, especially business to business sales, is misunderstood by many, especially those in government, academia, and typically anyone who is not directly involved in the selling activity – they tend to believe it is a low-skilled, transactional activity. Professional selling is very different. It is a challenging, difficult and highly skilled business activity.
The Institute of Sales Professionals was formed to represent the sales profession. To define standards and qualifications, improve access to quality learning, attract the next generation of sales professionals, encourage ethical selling, and support salespeople in being the best they can be.
If you are proud of the job you do, motivated by helping your customers to improve their situations, curious, and always looking to learn and improve your skills, then you should join the ISP community.
Startup Innovation Village
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Our expert UK-based team has built a no-code, end-to-end orchestration platform that powers intelligent AI Assistants. These connect seamlessly to existing business systems including UC/CCaaS, CRM and others, and are simple, fast and cost-effective to implement and manage in-house.
Our Assist-Me platform gives customers and employees instant, 24/7 access to the information and support they need, in their preferred channel – improving satisfaction, response speed and service quality.
ethos is the loyalty platform that helps brands acquire new customers. Built for exciting brands that want to offer more than just points, ethos makes it easy to create a powerful loyalty program that customers love.
With ethos, you can reward purchases, referrals, and engagement while giving members access to exclusive perks like behind-the-scenes content, contests, polls, birthday gifts, limited product drops, and more. Unlike traditional loyalty platforms, ethos isn’t just about retention. Customers can join before they buy, giving you a powerful way to turn not-yet-customers into loyal buyers.
Built for customer-centric organisations, m-work Planner automates scheduling, predicts workload with >90% accuracy, and optimises staffing across in-house and BPO teams. From phone to email to in-person interactions, it orchestrates every activity, balances workloads fairly, and adapts in real time — without losing control or transparency.
Trusted by leading financial institutions, retailers, and tech players, M-Work Planner transforms workforce planning from an operational burden into a driver of efficiency and employee empowerment.
Built and hosted in Switzerland, we have developed the world’s first independent, global healthcare app designed to put people back in charge of their health.
Our secure platform spans almost 160 countries and has the ability to scale to over 100 million users. Created by experts, to support the drive for revolutionary change in the way that health care is accessed, thought about, and delivered, by providing the data and insights that are crucial for sustainable and effective health care delivery.
Proudly independent, and built on values of trust and integrity, we protect the anonymity of our members in a safe and secure environment.
2024 Partners
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8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
Our innovative solutions are rooted in global customer data and tested to ensure our partners' continued success. From advanced APIs to next-gen payment technology, BHN empowers brands to reimagine consumer interactions as positive engagements.
Website: www.webex.com
Webex by Cisco is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, our focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Learn more at webex.com
Cyara revolutionizes the way businesses transform and optimize their customer experiences.
Cyara’s award-winning AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across the widest array of customer communication channels, assuring voice, video, digital, and chatbot experiences. With coverage in over 80 countries and 200+ points of presence, Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring – eliminating time-consuming and error-prone manual testing of contact centers and unified communications platforms, and enabling businesses to improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.
Designed with total flexibility and enhanced with AI, Deskpro intuitively adapts to your business’s unique needs. Deskpro's flexibility extends to hosting options, allowing you to choose between our Cloud, your Cloud, or an On-Premise solution.
Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.
DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest seed in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.
In 2024, DevRev was also recognized as one of America’s best startup employers by Forbes.
The EdgeTier team realised that the true power of AI / machine learning in customer care is not in pushing customers away, but in building software that works for customer care organisations, allowing them to deliver higher-quality and more personalised care that their customers will love, while having unprecedented accessibility to data for all of their decisions.
EdgeTier began as a boutique machine learning consultancy company wholly focussed on the customer care industry. We analysed tens of millions of real-life customer queries while working with customer care teams across a diverse range of industries such as travel, insurance, banking, utilities, financial services and energy.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 1,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well cross all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Contact: www.genesys.com/uk
Idomoo’s fully open Next Generation Video Platform combines data with video to deliver an unparalleled customer experience. Brands can easily create millions of personalised and interactive videos in up to 100x real time, leveraging AI and automation tools to speed the process. This 1:1 communication is proven effective, sparking 5x engagement and 8x conversions across industries. Clients include global leaders like Vodafone, Standard Life, Mercer, Ubisoft, Oracle and JPMorgan Chase.
Our customers include O2 UK Telefonica, Virgin Media O2, Vodafone Business, Airbus, Vitality, Yorkshire Building Society, Johnson Matthey, Hays, National Grid, Tag Europe and many more.
Application software and APIs to automate and personalize every touchpoint with your customer across SMS, Voice & WhatsApp.
SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
Pendula enables businesses of all sizes to leverage their existing data and layer on real-time insights from external sources to identify meaningful moments of truth for their customers. Harnessing the possibilities of generative AI, the platform empowers teams with faster and more sophisticated automation capabilities than ever before, using hyper personalised, 2-way conversations across multiple channels, at scale.
Pendula aims to help marketing, servicing and customer experience teams improve customer acquisition & retention, reduce churn and build robust and long-lasting relationships based on empathy and trust.
As an Australian scale-up and global SaaS software business, Pendula’s evolution from a proactive customer retention platform to a leading customer engagement platform powered by generative AI, has been a natural progression. (pendula.com)
“We wanted to create a valuable solution that empowers businesses to increase revenue and cut costs associated with costly technology and lengthy implementation phases."
ALEX COLVIN, CEO
Contact centre and CX consultancy, cloud contact centre solutions, AI & Automation, Workforce Engagement and more - wherever you are in your technology journey, Route 101 can help.
Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting.
SmartSurvey: Transform Customer Feedback into Actionable Intelligence
SmartSurvey empowers over 600,000 users worldwide to capture, analyse, and act on customer feedback in real-time. Our enterprise CX platform goes beyond basic surveys to deliver comprehensive programme management.
Real-Time CX Intelligence
Track NPS, CSAT, and CES metrics through dynamic dashboards that update instantly. Our AI-powered sentiment analysis reveals emotions behind responses, while thematic analysis transforms thousands of comments into actionable themes in seconds – surfacing issues before they escalate.
Close Every Loop
Our integrated Case Management ensures no feedback falls through cracks. When customers provide low scores, teams can instantly create cases, assign ownership, and communicate directly with respondents without leaving the platform. Transform detractors into promoters through systematic follow-up and resolution tracking.
Enterprise-Ready, FSQS-Accredited
Perfect for financial services, we're FSQS-accredited, ISO 27001 certified, and maintain 98/100 SecurityScorecard rating. UK-hosted data ensures complete compliance. With 293+ integrations and multi-channel distribution, SmartSurvey seamlessly fits your tech stack.
Real Partnership
Our UK-based team provides genuine support via chat, phone, and email. Transparent pricing, managed services available, and we guide you through implementation and beyond.
Join Allianz, Co-op Insurance, AXA, and thousands more who trust SmartSurvey to power their customer experience strategies.
Upland Software is a technology company specializing in Products, Services, and Solutions that promote exceptional customer experience, employee excellence, and increased profitability. Our products for contact centers are designed to make your agents’ lives easier so they can focus on solving your customers’ problems faster.
Upland InGenius - Integration of phone and CRM systems to ignite agent efficiency.
Upland RightAnswers - AI-powered knowledge that connects your agents and customers with answers across enterprise organizations.
Upland Panviva - Compliance-driven knowledge that contextually guides agents and customers through complex processes.
Upland Rant and Rave - Customer engagement software that turns insight into action.
Bronze partners
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Verint® is a leader in Customer Experience (CX) Automation.
The world’s most iconic brands— including more than 80 of the Fortune 100 companies—rely on Verint Open Platform to achieve stronger, faster AI Business
Outcomes, Now™ that reduce costs and elevate CX. With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not sustainable solutions, organizations recognize the need for AI-powered platforms and CX Automation to achieve their strategic objectives and realize significant ROI.
Founded in 2005, Inbenta has been at the forefront of helping companies optimize customer experience using Conversational AI. Inbenta’s Conversational AI platform improves customer experience by resolving user questions and tasks automatically, in a way that feels personal. Using a proprietary set of Conversational AI tools, Inbenta’s services excel at understanding language and the true intent and meaning behind user inquiries and responding accurately. Importantly, Inbenta’s Conversational AI platform prioritizes safety and compliance as a key measure of its success. Today, Inbenta offers Chat, Search, Knowledge, Assist and Learn services that are used by over 1,000 companies globally in over 100 languages.
CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organisations across all major verticals.
Our innovative solutions are rooted in global customer data and tested to ensure our partners' continued success. From advanced APIs to next-gen payment technology, BHN empowers brands to reimagine consumer interactions as positive engagements.
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
For more than 25 years, The Foundation has worked with brands and businesses to pioneer on behalf of customers and earn more decisions in their favour.
We work with our clients to develop customer-led strategies, create trailblazing innovations, and grow colleague capabilities by helping them experience outside-in perspectives first hand.
Designed with total flexibility and enhanced with AI, Deskpro intuitively adapts to your business’s unique needs. Deskpro's flexibility extends to hosting options, allowing you to choose between our Cloud, your Cloud, or an On-Premise solution.
By integrating diverse data sources and leveraging both in-house and third-party large language models (LLMs), Caplena uncovers key themes, sentiment, and behavioral trends. Our interactive dashboards provide clear, real-time visualizations, enabling you to make data-driven decisions with ease.
With Caplena, you can enhance operational efficiency, refine your product-market fit, and optimize your business strategy by combining structured and unstructured data. Trusted by over 200 companies globally, including DHL, Lufthansa, and Euromonitor, we're here to help you unlock the insights that matter most.
We supercharge our agents with our tech to reduce your costs and increase customer satisfaction through a very flexible and scalable approach. The service is available 24/7, supports all channels (chat, email, phone and social media) and is 100% flexible both in terms of coverage and tickets typology. We cover all European languages.
For more information visit: www.onepilot.co
Columbus is a consultancy company helping organisations drive business value by defining, executing, and evolving the entire business.
By delivering digital value through human intelligence, we enable our customers to innovate and grow. With more than 1,500 employees, we guide our customers through their digital transformation and deliver lasting value within the manufacturing, retail and distribution, food, and life sciences industries. We advise, implement, and manage business-critical solutions within Cloud Services, ERP, Data & AI, Digital Commerce, Business Process Automation, Enterprise Information Management, Cybersecurity and more.
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Fullview is redefining customer support. We have built an AI Agent that goes far beyond traditional chatbots. Our AI can understand the different layers of a software interface, visually guide users through complex workflows, and even take actions like clicking and typing on their behalf. This makes it ideal for tasks such as complex how-to questions or CS onboardings.
Alongside the AI Agent, the Fullview platform includes a tool for cobrowsing with customers and replaying sessions, enabling teams to diagnose and resolve issues faster.
Leading companies worldwide, including Personio, Pipedrive, and Michelin, trust Fullview to speed up resolutions, improve customer experiences, and reduce support costs.
Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.
Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.
SmartSurvey: Transform Customer Feedback into Actionable Intelligence
SmartSurvey empowers over 600,000 users worldwide to capture, analyse, and act on customer feedback in real-time. Our enterprise CX platform goes beyond basic surveys to deliver comprehensive programme management.
Real-Time CX Intelligence
Track NPS, CSAT, and CES metrics through dynamic dashboards that update instantly. Our AI-powered sentiment analysis reveals emotions behind responses, while thematic analysis transforms thousands of comments into actionable themes in seconds – surfacing issues before they escalate.
Close Every Loop
Our integrated Case Management ensures no feedback falls through cracks. When customers provide low scores, teams can instantly create cases, assign ownership, and communicate directly with respondents without leaving the platform. Transform detractors into promoters through systematic follow-up and resolution tracking.
Enterprise-Ready, FSQS-Accredited
Perfect for financial services, we're FSQS-accredited, ISO 27001 certified, and maintain 98/100 SecurityScorecard rating. UK-hosted data ensures complete compliance. With 293+ integrations and multi-channel distribution, SmartSurvey seamlessly fits your tech stack.
Real Partnership
Our UK-based team provides genuine support via chat, phone, and email. Transparent pricing, managed services available, and we guide you through implementation and beyond.
Join Allianz, Co-op Insurance, AXA, and thousands more who trust SmartSurvey to power their customer experience strategies.
With state-of-the-art AI-driven segmentation, insightful behavioural analysis, and real-time data tracking, D•engage elevates customer experiences, boosts conversions, and forges unwavering loyalty. Get ready to supercharge your marketing strategies and captivate like never before!
INTERESTED IN ENTERING THE ENGAGE AWARDS?
See the customer award categories and find out more information.
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“The information was great and enabled a better understanding of some topics that can often be hard to digest. The different sectors/speakers gave a wider perception on what was happening in both the public and private sectors and showcased many of the efforts taken to improve CX.”Digital Journey Manager,, Vodafone Group
INTERESTED IN ENTERING THE ENGAGE AWARDS?
See the customer award categories and find out more information.