With a boom in demand for its customer service team, Dreams needed technology that would empower...
Upcoming Event
Knowledge Management Conference
Improving organisational KPIs while delivering consistently better service across all channels, thereby gaining a competitive advantage and revolutionising the human experience.
An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.
- IN-PERSON CONFERENCE
- VICTORIA PARK PLAZA, LONDON
- THURSDAY 13TH OCTOBER
Let’s build better experiences for your customers
Over the past decade, we’ve been working with a community of 48,000 leaders who understand the importance of building a better experience for their customers.
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Choose an upcoming event
CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE
Feel equipped to transform your customer experience for the ‘new normal’ by hearing from companies who’ve done it successfully.
KNOWLEDGE MANAGEMENT CONFERENCE
See how to improve your end-to-end customer experience by better managing and sharing knowledge across your business.
FUTURE OF THE CONTACT CENTRE CONFERENCE
See how the Technological Evolution of Customer Contact in a Rapidly Changing Consumer Environment
“The best bit for me was the wide range of companies and industries represented which gave insight in to how engagement affects all industries.”Alice Smith, Head of Customer Experience, Virgin Media
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