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An Award Winning Transformational Journey

Luke tells us about Affinity Water's transformation journey since 2019, which has won many awards for its approach and delivery, both within the UK and Globally. Luke will explain how the transformation started through the development of clear customer and colleague insight, which lead to a journey of change which impacted their customer focus, colleague processes and capability as well as the deployment of new systems to enhance experience. Along the way Luke will share some of the lessons learnt, from creating a platform for change, engaging with leadership and driving improvements through every layer of the organisation.

Luke Sambridge

Luke Sambridge

Affinity Water Head of Business Excellence & Transformation

Luke is a passionate and successful senior change professional, with over 10 years’ experience in the management and deployment of large-scale customer change programmes in various Financial, Telecoms, Utilities and Retail Industries. Accredited in Lean Six Sigma and as a Managing Successful Programme Practitioner, Luke has previous worked in a number of Senior Management roles including Operations, Change Management, Continuous Improvement, Transformation and Consultancy.

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