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Supporting Front Line Teams Having Difficult Conversations

A Fireside Chat with Sabina Onwuka, Customer Services Manager at London Borough of Barking and Dagenham.

Sabina Onwuka

Sabina Onwuka

London Borough of Barking and Dagenham Customer Services Manager
Sabina Onwuka is the Customer Services Manager at The London Borough of Barking & Dagenham. She has worked in the Customer Services industry for over 20 years. She started in the private sector and then moved across into the public sector in 2012. Her philosophy has always been about serving others, and being the voice of the residents, and staff is where she thrives. Sabina has been a mentor to her team members, as she believes in providing a safe place for her staff to feel supported, grow at work and outside of work. One of her highlights was the transformation of her department from 100% office-based way of working to 100% homeworking, and the implementation of cloud technology

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