Skip to content

Approaching Customer Complaint Handling

Ever wondered what it’s like to work for the company that registers the ownership of land and property in England and Wales? Join our exclusive interview with Andrew Robertson, Head of Customer Policy & Service Improvement at Land Registry as he tells us more about his role, recent projects, and future plans.

Andrew Robertson

Andrew Robertson

HM Land Registry Head of Customer Policy & Service Improvement
Andrew Robertson has been with HM Land Registry since 1986, and has worked in a variety of roles, starting out as a caseworker and then on to several Head Office roles. Also, for 8 years, he was out on secondment to the Independent Complaints Reviewer’s Office as her Senior Investigations Officer and Office Manager. For the last few years, he has worked in customer service and policy development roles, and is now HM Land Registry’s Head of Customer Policy & Service Improvement. In this role, he is responsible for customer handling policy and HM Land Registry’s complaints procedure, and he liaises extensively with customers from all sectors, regulators, professional bodies and other external stakeholders. 

Looking for speaker and sponsor opportunities?

Become A Sponsor