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Modern Customer Contact Channels

Ever wondered what it’s like to work for a company that helps improve people's lives through meaningful innovations? Join our exclusive interview with Lindsay Mitchell, Global Lead of Customer Engagement at Philips as she tells us more about her role, recent projects, and future plans.

Lindsay Mitchell

Lindsay Mitchell

Philips Global Lead of Customer Engagement
Lindsay has enjoyed a long and rewarding career at Philips. She is an inspirational business leader with a diverse background, having worked across a broad spectrum of both B2B and B2C businesses within the domains of Marketing, Customer Experience, Customer Service, and eCommerce.  As the global director of Customer Engagement and Care for Philips B2B online customers, Lindsay develops, implements, and manages best-in-class customer journey processes through identifying and executing strategies to improve the quality of online customer communications and retention.  Lindsay is passionate about real time customer feedback, builds and executes VOC programs that focus on actively listening and prioritizing actions that will deliver on customers unmet needs.   She leads a talented digitally focused team for Philips healthcare that love to test, design, and explore programs that enrich and influence customer relationships, overall improve customer engagement and build new perspectives on the customer.

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