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How the role of the contact centre has evolved

Ever wondered what it’s like to work for a company that allows you to browse 1000s of handpicked holiday cottages & accommodation in top locations throughout the UK & Ireland? Join our exclusive interview with Luke Squires, Operations Director at Sykes Holiday Cottages as he tells us more about his role, recent projects, and future plans.

Luke Squires

Luke Squires

Sykes Holiday Cottages Operations Director
Currently Operations Director for Sykes Holiday Cottages, leading all operational functions within the Sykes Family. Previous experience within Virgin Holidays and Virgin Atlantic where I led Customer Centres and People Operations team. In 2018 Virgin Holidays was awarded the Gold award at the European Customer Centre and Service Awards. High focus on innovation within the Customer experience industry focussing on digital technology and the development of people.

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