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Unlocking Exceptional Customer Experiences: The Power of Empowered Employees

Listen as Dave D'Arcy, Founder of Laughing Leadership catches up with Ian Golding, CEO & Founder of The Customer Experience Consultancy, they discuss the importance of empowered employees on the customer experience:

  • Superior CX: Empowering employees boosts their engagement, leading to exceptional customer experiences.
  • Empowerment fosters employee ownership and initiative, driving proactive problem-solving and improved CX.
  • Empowering employees encourages collaboration, knowledge sharing, and innovation, enhancing overall customer experiences.
By empowering employees, organizations can elevate CX through engagement, ownership, collaboration, and innovation.



Ian Golding

Ian Golding

Customer Experience Consultancy CEO & Founder

CEO & Founder of Customer Experience Consultancy. Ian is a highly influential freelance Customer Experience consultant; he advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed Customer Experience tools and methodologies all over the world. 

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