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Common Mistakes in Implementing Knowledge Management Initiatives

Pete is a “People-focused transformational leader’ who is passionate about customer service, helping others achieve goals, and driving a continuous improvement mindset. Inspire a team of 50 nationalities speaking 17 languages to embrace challenges; drive visible, measurable high performance. Direction-setter and key influencer who shapes opportunities and people to foster success, stability, and growth.As a motivating “no excuses” IT executive with a history of repeated advancements into increasingly responsible technology leadership and service delivery roles. Led consolidation of 31 local and regional service desks across LATAM and Europe into a unified global world-class customer service operation for DHL that has won industry awards in Malaysia (Ace) and Europe (SDI).Pete loves what he does and his passion for people and for driving change in organizations keeps him excited and engaged.
 
Pete Poul-Graf

Pete Poul-Graf

DHL VP Service Desk /Transformation and Workspace
Pete is a "People-focused transformational leader' who is passionate about customer service, helping others achieve goals, and driving a continuous improvement mindset. Inspire a team of 50 nationalities speaking 17 languages to embrace challenges; drive visible, measurable high performance. Direction-setter and key influencer who shapes opportunities and people to foster success, stability, and growth. As a motivating "no excuses" IT executive with a history of repeated advancements into increasingly responsible technology leadership and service delivery roles. Led consolidation of 31 local and regional service desks across LATAM and Europe into a unified global world-class customer service operation for DHL that has won industry awards in Malaysia (Ace) and Europe (SDI). Pete loves what he does and his passion for people and for driving change in organizations keeps him excited and engaged.

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