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Tracking Vulnerability and Cost of Living with Speech Analytics

Recognising the needs of vulnerable consumers can be paramount to ensuring great customer services. Hear from Tandem Bank's Managing Director of Servicing and Tandem’s Customer Experience Manager on how they utilised speech analytics to track vulnerable and cost of living consumers behaviours.
Ajay Mitha

Ajay Mitha

Tandem Bank Managing Director - Servicing
Ajay is an accomplished leader in Customer Operations. Having spent most of his time leading front-line operations in both Collections and Customer Service. He has a keen interest in People Engagement, Process Improvement and Speech Analytics. He currently works for Tandem, who are building the UK’s greener, digital bank.
Daniel Killick

Daniel Killick

Tandem Bank Customer Experience Manager

Daniel Killick has been in financial services for over 15 years working for some of the largest banks in the prime and sub-prime market, with a solid background in analytics, operations, resource planning, and customer experience. As an innovative thinking Daniel is well versed in utilising cutting edge technology to maximise efficency and productivity with a passion for best in class customer experience.

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