![Charlotte Owen](https://19625812.fs1.hubspotusercontent-na1.net/hub/19625812/hubfs/Event%20Speakers/New%20Website%20Cut%20out%20Speakers/Charlotte%20Owen.png?width=400&name=Charlotte%20Owen.png)
Charlotte Owen
Financial Times Head of Customer Planning & Customer Relationships
Fiercely passionate about devising creative solutions that put emphasis on achieving a best-in-class customer experience, whilst also achieving sustainable and long-lasting commercial growth. A Voice of the Customer expert with over 10 years of experience in companies ranging from bootstrapped high-growth start-ups to world-leading organisations. Committed to embedding qualitative and quantitative analytics into the everyday mindset of marketeers.
![Martin Hill-Wilson](https://19625812.fs1.hubspotusercontent-na1.net/hub/19625812/hubfs/Event%20Speakers/New%20Website%20Cut%20out%20Speakers/Engage-Speaker-Martin%20Hill-Wilson.png?width=400&name=Engage-Speaker-Martin%20Hill-Wilson.png)
Martin Hill-Wilson
Brainfood Consulting Founder
I'm a customer engagement and digital business strategist. Also an author and international keynote speaker. Working under my own brand, Brainfood Consulting, I design masterclasses and transformational change helping clients evolve their social and digital capabilities. Current topics include omni-channel design, proactive, low effort customer experience, social customer service and customer hubs. All themed around service innovation.
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