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WhatsApp Business is quickly becoming the most popular communication channel for SMB businesses. It enables you to have fast, personal conversations and convenient conversations that meets your customers where they’re already communicating.
To handle incoming business messages, WhatsApp introduced the WhatsApp for Business API, which allows businesses to use this channel with more than one user and gives you endless possibilities to automate everyday business processes, so not only can you increase the amount of customers that you’re reaching, but you can do so efficiently and at scale – without slowing down other critical work.
Catch our chat with Arabian-Adventures to learn how the WhatsApp for Business API helped them scale their customer service and provide quick and seamless support to their customers.
We’ll talk about: – Why conversational customer service via WhatsApp works well. – How Arabian-Adventures increases their digital interaction using the WhatsApp for Business API. – How to use WhatsApp in innovative ways and stand out.
Arabian AdventuresHead of Sales and Operations
Customer LifeguardChief Customer Rescue Officer
Martin Hanley is there Customer Experience Manager at Marks and Spener. He has worked there for the past year.