Sponsored by:
Sabio
Sabio brings together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.
We deliver solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through our own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, we help organisations to optimise their customer journeys by making better decisions across their multiple contact channels.
We work with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.
Visit the website: https://sabiogroup.com/
Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 1,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well cross all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Contact: www.genesys.com/uk
Join us for our our upcoming Engage Talks studio broadcast where our topic experts discuss how to harness technology to drive productive conversations.
LIVE from the London Stock Exchange, we'll be exploring 4 key themes:
1. AI Assisting Agents
Let’s think about how AI assists agents in three ways: before, during and after a customer conversation. We'll be looking at the typical challenges at each stage and how AI is helping to make each more productive.
2. Better Integration Between Human and Digital
The impact of COVID and cost of living crises has reaffirmed the importance of human contact. We also know that self sufficiency is a core expectation of the digital lifestyles we now lead. We'll explore how we can improve the way we design and deliver this combination of customer needs.
Specifically, we'll look at:
- Common examples of a lack of integration between human and digital that customers are likely to suffer
- Why these happen in terms of the way CX teams think about customer needs
- The mindset and habits that CX teams should start adopting
3. Planning Cost Effective CX
In a time when operating budgets are under increasing scrutiny, there is a renewed urgency to plan cost effective CX. And if headcount still accounts for the majority of operating costs, improving people productivity in ways that do not negatively impact their motivation and resilience is one of the core challenges in becoming more cost effective.
In addition to this, we will look at what the other key strategies are for enabling high performing teams.
4. Your Platform, Your Data
There are certain foundation capabilities required for customer experience management whether it’s for service or other reasons to engage with customers. Join us to explore these.
