Joe is an experienced Sales professional with over 10 years of IT & Software sales experience. Currently working for global CX leaders, Genesys, Joe has a strong history of helping organisations on their CX and digital transformations. With a consultative approach, Joe drives adoption of best in class CX technology, powered by AI & automation, to deliver significant improvements in organisations go-to market customer stragety, whilst also delivering substantial returns on investment.
Currently focussed within the Customer Experience industry, I support my clients on their migration to the cloud with the adoption CX Software & AI – with the overall outcome of significantly improving end customer experience and providing invaluable insight.

Well seasoned, but not over cooked author, speaker, workshop facilitator and consultant with broad experience in #customer service, #customer experience, #contact centre, & CRM, for a range of market segments in the UK, Canada, EMEA & the USA.

Over that that time I've learned what works and what doesn't. I take a unique approach that eschews the newest shiny toys as a starting point and focuses on four fundamental principles that must underpin and drive a successful customer experience strategy, Culture, Commitment, Communication and Community.