Bandwidth is a communications platform with limitless flexibility. You need integrations, enterprise-class APIs, and tools to manage your communications stack intelligently. We are open where you need it the most, with optionality and control.
Integrate directly into collaboration applications
Launch easily with an API library built to scale
Unbundle telecom and BYOC
Delivering exceptional experience is a priority for businesses today.
In this webinar, communications expert Mehmet Hussein from Bandwidth, will talk about why the future of customer contact is cloud-based communications. He’ll break down how to scale globally, why it can get complex fast and how cloud can be a CX competitive advantage. Plus, he’ll look at companies like Uber and Aircall, to see how they’ve scaled their contact centres globally.
He’ll discuss:
Why Customer experience (CX) defines brands
Priorities of a customer contact centre communications
How Uber & Aircall have scaled their contact centres globally
Tips to navigate complex regulations worldwide
A Summary: The 3 make or break it factors
Plus, lots of time for your questions.
Mehmet Hussein
BandwidthDirector, Sales Engineering
After doing the rounds in the UK telecoms circuit, Mehmet joined Bandwidth in 2019 as a Senior Solutions Architect. Since then he now runs the international Solutions Engineering team, responsible for all pre-sales technical support while providing strategic guidance for Bandwidth's top tier clients. Connect with him on LinkedIn here: linkedin.com/in/mehmet-z-hussein
Gerry Brown
Customer LifeguardChief Customer Officer
Gerry Brown, aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service operations and customer experience strategy. Gerry has provided organizational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA. These include National Express, Nutricia, The Royal Albert Hall, Endsleigh Insurance, O2, Screwfix, Sage, Sky, Bell Canada and TELUS. He is a frequent speaker, chairperson, panellist and facilitator at conferences, webinars, company events and other business gatherings, where his many years of business and customer service experience provide stimulating, thought-provoking engagement and audience participation. He is also a published author and his new book When a Customer Wins, Nobody Loses is available on Amazon to help business leaders to create winning and memorable customer experiences.
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