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Taking your Customer Contact Global: 3 Make-or-Break Factors

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Delivering exceptional experience is a priority for businesses today. 

In this webinar, communications expert Mehmet Hussein from Bandwidth, will talk about why the future of customer contact is cloud-based communications. He’ll break down how to scale globally, why it can get complex fast and how cloud can be a CX competitive advantage. Plus, he’ll look at companies like Uber and Aircall, to see how they’ve scaled their contact centres globally. 

He’ll discuss:

  • Why Customer experience (CX) defines brands
  • Priorities of a customer contact centre communications
  • How Uber & Aircall have scaled their contact centres globally
  • Tips to navigate complex regulations worldwide
  • A Summary: The 3 make or break it factors

Plus, lots of time for your questions. 

Mehmet Hussein

Mehmet Hussein

Bandwidth Director, Sales Engineering
After doing the rounds in the UK telecoms circuit, Mehmet joined Bandwidth in 2019 as a Senior Solutions Architect. Since then he now  runs the international Solutions Engineering team, responsible for all pre-sales technical support while providing strategic guidance for Bandwidth's top tier clients. Connect with him on LinkedIn here:
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Officer
Gerry Brown, aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service operations and customer experience strategy. Gerry has provided organizational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA. These include National Express, Nutricia, The Royal Albert Hall, Endsleigh Insurance, O2, Screwfix, Sage, Sky, Bell Canada and TELUS. He is a frequent speaker, chairperson, panellist and facilitator at conferences, webinars, company events and other business gatherings, where his many years of business and customer service experience provide stimulating, thought-provoking engagement and audience participation. He is also a published author and his new book When a Customer Wins, Nobody Loses is available on Amazon to help business leaders to create winning and memorable customer experiences.

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