Tim NorthConnect Head of Contact Centre Go-To-Market
As Head of Contact Centre Go-To-Market at Conn3ct, Tim North applies over 25 years’ experience of working in the voice and contact centre solutions market to help clients enhance their customer interactions.
Nicholas BriceEngage Business Media Guest Editor
Nicholas Brice is founder/CEO of Soul Corporations® and Bite-Size Plays.
Thomas JohnFive9 Vice President of Channels
Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness.
Dr. Damian CopelandICR Speech Solutions Former Co-founder and Managing Director
Dr Damian Copeland was the co-founder and managing director of ICR Speech Solutions which was acquired by Connect in 2020.
Greg CallananFive9 Vice President of IVA Sales
Greg Callanan is Vice President of IVA Sales at Five9 and an established expert in disrupting the customer experience in Voice Response using AI.