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Trends for 2024: The 3As Transforming Customer and Agent Experiences

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Join us as Workforce Engagement Management (WEM) enthusiast Scott Budding runs through several trends that are emerging as organisations prepare themselves for 2024 and activating the agent of the future.

Scott will talk about the importance of the 3As – AI, Automation, and Analytics – and how they can be used to accelerate business transformation and improve the experiences of agents and customers.

During the webinar, you will hear about:

  • AI & Machine Learning: Delivering improvements within WEM
  • Automation: Boosting engagement levels and delivering efficiency gains
  • Analytics: Surfacing actionable insights and achieving outstanding business outcomes

A presentation with a twist – make sure to join Engage Customer and Scott to find out more!

Scott Buddling

Scott Budding

Calabrio Sales Engineering Manager

I have over 20yrs of contact centre industry experience and I have spent a number of years working within Workforce Management roles. Enthusiastic and passionate about my work, I am someone who believes in giving your all in order to deliver excellence and being successful.

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