Change is the only Constant in the Contact Centre
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Vonage
When you have the right tools—not to mention an eye to the future—you’re ready for tomorrow, now. So whether it’s remote and hybrid working, evolving communications channels, or the yet-to-be defined preference—we can help. Vonage is redefining business communications. We’re making communications more flexible, intelligent, and personal, to help enterprises the world over, stay ahead. We provide unified communications, contact centres and programmable communications APIs, built on the world’s most flexible cloud communications platform.The pandemic has accelerated digital transformation by up to seven years according to a Mckinsey & Company report. Businesses have had to adapt rapidly to continue delivering an excellent customer and agent experience.
We’ll talk about:- How demand from customers is changing and contact centre leaders need to reimagine customer service today for whatever tomorrow brings
- How the agent experience rapidly changed with new remote and hybrid working environments and how we need to empower agents to deliver exceptional CX
- How to evolve your contact centre with the flexibility and agility you need to deliver the best service experiences