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3 Ways to Keep your CX Initiatives from Drying on the Vine

Customer Experience (CX) Initiatives are hard, especially when coupled with a software implementation. They require lots of planning, expense, and continual focus.

How can organisations prevent their CX initiatives from withering away to nothing? Join us for some real-world tips and tricks to ensure that your CX journey won’t be interrupted by apathy and regret.

PRESENTED BY:

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Dave Hoekstra

Calabrio Product Evangelist

When it comes to Contact Centers, Dave has seen it all. He started his journey in the 90’s as an agent and continued through every role a contact center has to offer, eventually finding his way into his current role of Evangelist. Being Calabrio’s Product Evangelist is by far the

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