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Glovo Case Study: Unleash the Power of Premium Engagement at Every Stage of Your Customer Lifecycle

4th June from 12PM-12:45PM BST

Register for this Webinar today 

Ready for the future of customer engagement?  

Cloud, mobile, social, and artificial intelligence advances provide customers with personalised, valuable, and immediate experiences. With these choices at their fingertips, 80% of customers now demand a premium experience that matches the quality of your products and services. But engagement isn't just about innovation or personalisation, it’s also about trust.  

In an era where 1 in 4 customer accounts is fake, how can you maintain a secure dialogue with your customers while ensuring their critical data is handled ethically and securely? According to the Telesign Trust Index, 94% of consumers insist it's a brand's duty to shield them from fraud. As communication avenues multiply, so does the risk of a security breach. Don't let the rise of fake accounts result in promo abuse that could threaten your reputation.  

Join our enlightening session to:  

- Navigate the changing expectations of customer communications. 
- Explore crucial communication channels across the customer lifecycle. 
- Discover how global brands are solving the puzzle of secure customer engagement. 

This session is developed for businesses aiming to not only meet, but exceed, modern customer expectations. 

Boris Montin

Boris Montin

Glovo Fintech Risk Director

Boris leads Risk & Identity globally at Glovo, driving anti-fraud efforts, improving profitability and defining actors' identity while ensuring a seamless user experience. Prior to Glovo, Boris was spearheading fraud & compliance efforts at Uber Eats in Amsterdam for the EMEA region for 5.5 years.

Boris is also a startup mentor and an Angel Investor guiding InsurTech startups to their next stage.

Surash Patel

Surash Patel

Telesign VP EMEA
Surash leads the EMEA region for Telesign, helping brands manage their digital identity and global communications needs.
Previously he managed the RealNetworks  (RNWK -NASDAQ) Messaging business globally. Prior to RealNetworks, Surash  co-founded mGage (now part of Kaleyra  KLR -NYSE), holding roles of Chief Strategy Officer & COO for Europe. Surash is also Chair of the charity; Binti International, which promotes Menstrual Dignity for Women worldwide and has an MBA from London Business School.

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