Ingrid van RuiswijkPVH Amsterdam Senior Manager Customer Service E-commerce
I have been working in Customer Service for more than 20 years, focused on E-commerce and FMCG for European markets. My passion lies in improving business processes for CS and fulfilment, while enhancing the customer experience and driving website conversion. I look for innovative self-service solutions for the customers and digital tools to reward and incentivize loyal customers. For me, the perfect Customer Service operation is a balance between automatizing the first line questions, while freeing up agents for personal contact and product related interactions.