Generative AI has dramatically shifted the customer service landscape. What began as mass experimentation is rapidly progressing to mass adoption. In fact, by 2025, Gartner predicts that 80% of customer service organizations will be applying generative AI in some form to improve agent and customer experiences. It’s no longer a trend, it’s a priority.
Whether it’s productivity gains or boosting CSAT scores via self-service bots, generative AI is poised to change the face of customer service in 2024. To help you prepare, we’ve outlined the key priorities and strategies that customer service leaders like you can start implementing today to stay ahead of the curve in 2024 and beyond.
What you’ll learn: