With a truly joined up customer and employee engagement strategy, NatWest took home 4 Engage Awards on 2nd December 2021 in the following categories:
• Best Customer Contact Strategy in a Crisis
• Best Customer Service Team• Best Use of Voice of the Employee
• Best Use of Technology in Employee Engagement
We're so excited to hear how NatWest achieved such amazing success as Katie and Cath delve further into how to create a winning CX strategy.