The UK CX Report: A Deep Dive into our Research Findings

In this episode we’re joined by Jean-Francois Damais, Global Chief Research Officer and Jamie Thorpe, Head of Experience Management (XM) at Ipsos.

Following the publication of the UK CX Report, we’re delighted to delve deeper into the research findings from this unique cross-industry study carried out by Engage Customer and Ipsos.

Listen now for analysis and insight into the findings that will help your organisation to focus on what matters most to the customer.

Our 2023 study covered:

• 9,408 experience evaluations
• 5,000 UK consumers
• 7 industries: automotive, mobile phone, insurance, current account, retail (bricks and mortar), restaurants, and holidays (including third-party booking sites)
• 73 touchpoints