Nearly every company makes disruption their goal. Most focus on finding the right innovation or idea but to achieve disruption its more about a strategy that meets the needs of your future customers, bold leadership, and a culture that embraces change.
The strategy, leadership, and culture of your contact centre can and should be a catalyst for achieving disruption. Contact centres must embrace the opportunity to lead the charge to meet the needs of your future customers by evolving from the status quo.
Grant will be breaking down the why, how and what for contact centres to go from siloed innovation to true industry disruption through strategy, tech and AI.tion to true industry disruption through strategy, tech and AI.