How can your Operations navigate the choppy waters of Customer Service? Budget restraints, demanding customer requirements and the CS agent force will all need to be perfectly balanced to establish a loyal community of customers and a seamless CS experience.
There is a lot to offer in terms of automation, but how do you choose what is right for the company? What actions can you take to make sure that AI provides you with valuable insights and efficiencies? How do you keep your agents engaged and turn them into brand ambassadors?