The pandemic has accelerated digital transformation by up to seven years according to a Mckinsey & Company report. Businesses have had to adapt rapidly to continue delivering an excellent customer and agent experience.
We’ll talk about:
- How demand from customers is changing and contact centre leaders need to reimagine customer service today for whatever tomorrow brings
- How the agent experience rapidly changed with new remote and hybrid working environments and how we need to empower agents to deliver exceptional CX
- How to evolve your contact centre with the flexibility and agility you need to deliver the best service experiences