The advent of generative AI holds promising potential for transforming both customer and agent experiences across channels. That’s why over 70% of organizations are exploring how to use generative AI within their businesses, as per a recent Gartner survey. Generative AI has dramatically changed the customer service function and goes beyond traditional rule-based systems to surface contextual and meaningful resolutions.
In this webinar, we’ll take you through how you can leverage generative AI and see real value in your customer service function—from improved agent efficiency to better self-service deflection rates.
Join us as we discuss: