Customer engagement webinar hub | Engage Customer

Taking your Customer Contact Global: 3 Make-or-Break Factors

Written by Webinar | Jan 20, 2023 12:54:19 PM

Delivering exceptional experience is a priority for businesses today. 

In this webinar, communications expert Mehmet Hussein from Bandwidth, will talk about why the future of customer contact is cloud-based communications. He’ll break down how to scale globally, why it can get complex fast and how cloud can be a CX competitive advantage. Plus, he’ll look at companies like Uber and Aircall, to see how they’ve scaled their contact centres globally. 

He’ll discuss:

  • Why Customer experience (CX) defines brands
  • Priorities of a customer contact centre communications
  • How Uber & Aircall have scaled their contact centres globally
  • Tips to navigate complex regulations worldwide
  • A Summary: The 3 make or break it factors

Plus, lots of time for your questions.