Join us as Workforce Engagement Management (WEM) enthusiast Scott Budding runs through several trends that are emerging as organisations prepare themselves for 2024 and activating the agent of the future.
Scott will talk about the importance of the 3As – AI, Automation, and Analytics – and how they can be used to accelerate business transformation and improve the experiences of agents and customers.
During the webinar, you will hear about:
A presentation with a twist – make sure to join Engage Customer and Scott to find out more!