In this fireside chat, Customer Services Manager at London Borough of Barking and Dagenham Sabina Onwuka discussed her role and the projects she is currently working on.
More specifically, she addressed the following:
- What are you views on what you and your team are seeing and having to respond to in terms of the latest impact of cost of living?
- What topics are you dealing with and describe the type of people who use your service
- Explain how this translates into needing to help front line teams have difficult conversations.
- How have you trained and supported them?
- The challenges?
- Level of life experience and character needed to do this well.
- What you have discovered along the way and how you have had to adapt and test new ways of supporting their effectiveness and resilience and the outcomes you want with the customer.
- Any tips for others?