2023 Customer Engagement Summit: Post-event Report

2023 saw Europe's largest customer engagement conference of its kind welcome over 1000 CX professionals, discussing the overarching theme of 'The Role of Human-Centricity in Cultivating Customer Belonging'.

From case studies to live interviews and panel discussions 2023 showcased innovative strategies that improve the overall customer experience and how to overcome customer pain points and create a seamless journey at every touchpoint.

To those that attended, it gave them key insights on focusing on how human-centricity is key in shaping a CX strategy that cultivates a sense of customer belonging.